Management Active Directory

Marcus Dunlap

**** ******* ***** *** 11-412-***-****

Pittsburgh, PA 15227 ****@********.***.***

Background Summary

Technically proficient, enthusiastic and reliable information technology undergraduate with knowledge and hands on experience with Microsoft’s Office Suite, Windows Server Administration, ACF2 Z/OS database management, Linux Administration, and Security Administration fundamentals. Education

Pittsburgh Technical Institute, Oakdale, PA

Associate in Science Degree, Information Technology, July 2012 Concentration in Network Security and Computer Forensics GPA: 4.0 Attendance: 99.9%

Certifications

CompTia Network +

CompTia Linux+ LX0 101

Technical Expertise

Software:

MS Windows, Microsoft Office Suite, Active Directory, Administering Apache, VMware Workstation and VMware vSphere Client, Symantec Netbackup

Operating Systems:

Red Hat Enterprise Linux 5/6/7, CentOS, Debian, Ubuntu, MS Windows Server 2003/2008 Soft Skills:

Highly motivated, self disciplined, good with communicating to end users at a high level as well as communicating with other administrators at a technical level, ability to work in high stress environments and passionate about learning as much as possible to succeed in field Relevant Work Experience

Computer Science Corporation, Pittsburgh, PA October 2014 September 2015 Red Hat Linux System Administrator

● Analyze, log, track and resolve software/hardware matters pertaining to networking connectivity issues, printers, servers, and applications to meet business needs.

● Perform troubleshooting to isolate and diagnose common system problems.

● Upgrade system software and hardware components.

● Linux Administration tasks include:

File system Management/Disk management

Process and Memory Management

Configuring Hewlett Packards Operation Management software(System Monitoring tool)

Logical Volume Management(LVM) configuration

Troubleshooting/Modifying network configurations on the operating system

Administer Netbackup(Backup Software)

User/Group administration and configuration

Administering servers in VMWare

Firewall configuration(IPtables)

Troubleshooting LDAP(SSSD and NCSD) issues

Administering and configuring Linux operating system VIA command line interface(CLI) and graphical user interface(GUI)

Marcus Dunlap

PNC P ittsburgh, PA March 2014 September 2014

Mainframe Security Administrator( Contractor)

● Respond to mainframe access requests through Oracle’s Identity Manager

● Administer ACF2 mainframe records

● Create/Modify ISPF/TSO datasets

● Manage CICS transactions

● Experience modifying scripts in z/OS Job Control Language NetServe365 P ittsburgh, PA August 2013 – February 2014 Jr. Linux Administrator

● Respond to alerts and tickets from various monitoring systems, Handle inbound calls from clients. Take ownership of the ticket and customer interaction. Escalate and remediate client issues

● Communicate with customers daily to handle workstation and server issues.

● Linux Administration

Disk Management

Archiving/Backing up files and data

User Management

File Management

Process Management:

Virtualization: KVM and VMWare

Remote Protocol tools such as SSH and VNC

● Windows Server Administration

Active Directory user management

Symantec/AppAssure Backups

DHCP: setting up IP reservations and terminating leases

Configuring DNS by setting up Forward and Reverse lookup zones, adding host records.

DollarBank P ittsburgh, PA November 2012 August 2013 Data Security Analyst

● Review security procedures and documentation

● Modify internal procedures so that we can be within compliance of modern security compliance guidelines.

● Maintain/Manage ACF2 mainframe database.

● Manage datasets and discretionary access rules within the dataset

● Administered and monitored security profiles, reviewed security violation reports and investigated possible security exceptions on a daily, bimonthly and quarterly basis.

● Administered and maintained end user accounts, permissions, and access rights for over 1400 users utilizing CA Identity Manager, and Active Directory. ServNet Technologies P ittsburgh, PA July 2012 October 2012 Helpdesk support enginee r

● Assisted clients through remote access to their workstations to help troubleshoot hardware/software issues.

● Supported many different 3rd party applications and programs used by clients.

● Troubleshot and fixed issues with Microsoft’s Office Suite.

● Communicated technical support issues over the telephone as well as email.

● Monitored different Backup applications such as Symantec Backup Exec, Appasure, and Microsoft's Backup & Restore.

Marcus Dunlap

Pittsburgh Technical Institute Pittsburgh, PA October 2010 – April 2012 Teachers Assistant/Tutor

● Assisted students with hardware and software issues in computer lab environment

● Deployed Windows 7 image utilizing WDS

● Tutored students weekly in IT focused classes: Database, Linux, Windows Server 2003/2008 Academic Achievements

● Outstanding Student Award, Pittsburgh Technical Institute, 2011 2012 (Awarded once a year)

● Richards Caligiuri Renaissance Award, Pittsburgh Technical Institute 2012(Awarded to top in class)

● Dean’s List, Robert Morris University Fall 2012 and Spring 2013 Volunteer Work

● Direct Connect (Mentoring Program), Pittsburgh Technical Institute, 2010 2012

● Roadside Cleanup(Volunteer Work), 2010 2011

● Bradley Center(Volunteer Work), 2010 2011

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