Sales Customer Service
Resume:
EPHRAIM Q. CONNERLY III
**********************@*****.***
Objective
To obtain a management position that will enable me to use my strong management and organizational skills, community leadership skills and ability to work in a team environment.
Employment
08/13-2/2015 WIS International/Inventory Manager
Maintained optimal stock levels to ensure timely availability of products
Managed an inventory team comprising of shift managers and team leaders
Set operational standards for all staff to follow
Managed access and aging stock
Reviewed service levels on a continuous basis
Used electronic inventory tracking to scan stock and reconcile inventory
Minimized exposure to obsolete and excess stock
Put forward recommendations for operational policy, procedures and goals
Created and maintained spreadsheets to report and analyze data
Recruited, hired, and managed a team of inventory counters
Maintained effective business relationships with customers
Issued purchase orders to customers
Presented written reports and analyses to senior managers
Coordinated the shipment of goods from the warehouse
Sent reports and documents to customers
Investigated customer complaints
Used scanning terminals, and professional fixed asset tracking software
05/2008 –07/2013 Elected Official (Director) Municipal Utility District #285
Maintain the quality of the water supply.
Offers reliable service and quality responses.
Maintain the integrity and safety of the sewer system.
Control the tax base within acceptable and responsible limits.
Ensure the healthy financial growth and stability of the District and those it serves.
3/2010-10/2010- Clayton/Oakwood Homes, License Sales Consultant- Public Notary
Sales of Modular and Manufactured Homes
Loan Processor
02/06 – 07/09 Store Manager – Oreck Corporation Houston, TX
Provide individual coaching and development training for sales representatives.
Manage individual sales representatives daily activity, including:
Sales presentations, services, knowledge of competitions, customer credit
Create and manage daily/weekly/monthly sales opportunities.
Work with field marketing to develop programs to increase more sales at the market level.
Hire and train all newly sales and service associates.
Meet or exceed monthly sales targets.
Build and maintain a winning team of consistent over achievers.
Lead daily sales team meeting
Responsible for inventory associated with sales process.
Accountable for all company policies and procedures associated with operation of assigned locations.
10/05 – 12/05 Quality Assurance Inspector – Horizon Environmental Group Cincinnati, OH
Inspection of the work performed by debris removal contractors to assure compliance with contract requirements, and OSHA and USACE safety requirements.
Promptly reporting deficiencies in the performance of work by the debris removal contractors to the Contracting Officer.
Measuring trucks and trailers to determine capacities.
Inspection of individual loads to determine load volumes, completing load tickets and tracking the cumulative volume of debris removed and reduced. Completed load tickets shall be provided to the Contracting Officer.
Supplying a report for each day of inspection. The reports shall identify the cumulative quantity of debris hauled, the cumulative quantity of debris reduced and the results of QA inspections performed. The format of the report shall be determined by Contracting Officer.
Other duties within the general scope of construction quality assurance as needed to support the debris removal and reduction mission.
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EPHRAIM Q. CONNERLY III
**********************@*****.***
07/02 - 10/05 Installation Engineer - Norvergence – South East Texas, South Louisiana
Participated in all phases of job development including specification, recommendation, equipment ordering and customer training.
Lead small jobs and report management on the status of efforts, anticipating/identifying issues that may inhibit attainment of job completion.
Problem diagnosis and repair support of network infrastructure/ telecommunications systems.
Independently manage assigned individual tasks within a job project.
Identify opportunities or respond to business request for increased productivity or cost savings and work with management to develop alternative solutions.
10/02 - 1/05 Owner/Manager - CTEL - Houston, TX
Managed a company which provided voice, data and video installation and repair services to small and medium size businesses
Managed operations to ensure internal and external customer maximized customer service
Responsible for scheduling and overseeing the installation of services and products
Developed positive proactive relationships with all outside vendors necessary
Responsible for the hiring, termination, review and development of associates
10/99 - 7/02 Installation Supervisor - Marconi Communications - Houston, TX, 77042
Supervisors Over five State Regions
Lead crew of up to 15 technicians in the installation of LAN/WAN network systems
Responsible for the grounding, powering, cabling and data connection of specified equipment
Provided redline corrections, site surveys, and produced update drawings
Redbook, MOP & SMOP creation
1/99 - 10/00 Customer Service Technician - III - Optel - Houston, TX
Assistant Lead Supervisor
Restored service outages operate test equipment and train less experienced installers
Installations and repair of residential and small businesses telephone and cable TV service.
Outside/inside plant maintenance and installation of interior jacks and wiring.
Public interaction/relations, sales of various equipment and services.
Responsible for the daily routing of employees, trained new hires and management
resources
Certifications
Auto Collision Roc Certification 2014
AT&T Supplier Awareness Training-NES Issue 4 Certification of Completion
Telecom Central Office QT BNC 75 OHM Certified
Asbestos Awareness and Drilling Training, Telephony Quest
Certification Installation of Ethernet Switches
Southwestern Bell Technical School
Master COM, LLC (Basic Telephone with Splicing Training)
Telecommunications Technology Certificate of Achievement
Extracurricular Activities
04/03 - Present
Prepaid Legal Services, Inc - (Home Base Business Network Marketing) National Director
04/99 – 05/08
Woodforest North II Home Owner Associations Board of Directors - 1st Vice President
2003 - 2004 - 1 Year Term
North Channel Emergency Management Services Board of Directors
2003 - 2004 - 1 Year Term
Galena Park Independent School District Deepak Committee
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