Sales Customer Service

Kelly Van Fossen

**********@***.*** *** *nd Drive SE, N. Philadelphia, OH 44663 330-***-****

Summary of Qualifications

Strong communicator that is able to assist internal and external customers and achieve professional relationships

Ability to work independently, meet deadlines, manage time, and be flexible

Technical Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

Education

University of Phoenix – Graduated

Bachelors of Science Degree – Business Management

3.8 GPA

Member of Sigma Beta Delta (International Business Honor Society)

Southern Ohio College-NE – Graduated

Associate of Science Degree – Accounting

3.6 GPA

Experience

Robin Industries – Heath Care Division Berlin, OH

Quality Control – March 2013 – Present

Fitness Quest Inc Canton, OH

Sales Coordinator - November 2002 – March 2013

GoJo Industries Inc. Akron, OH

Sales Accounting Coordinator – July 1997 – November 2002

Skills

Developed and maintained positive relationship with potential and existing customers

Actively supported sales team by processing orders and ensuring on-time shipment

Processed warranty return requests

Participated in weekly shipping and product ordering meetings

Performed excellent customer service via phone, email, and fax to resolve customer complaints, concerns, new customer set-up, and providing product information

Prepared clear sales analysis, as well as sales reports, sales order status and sales agreements.

Marketed new sales line of products internationally (Perfect Fitness Product Line: Perfect Sit Up, Perfect Push Up, Perfect Pull Up)

Met with customers on premises to discuss requirements and/or to present new products

Maintained accurate customer account information including address, key personnel, discounts, and pricing

Canadian invoice processing

Return processing

Debit / Credit entries – overage, shortage, damage, defective

Created Bag and Box labels, dispositioning them to proper location to ensure correct inventory levels (IQMS system)

Hourly inspection of parts to ensure quality

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