Customer Service Sales
Resume:
D. Diane Harrien
Killeen, Texas 76543
Telephone 228-***-****
Email: ***********@*****.***
Formal Job Objective: To Obtain the position of Customer Service.
Summary of Qualifications:
Performs data entry electronic programs and systems.
Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to co-workers.
Provides program and agency information and/or makes referrals to other community resources.
Greets visitors, responds to general questions, and directs callers to proper location.
Knowledge of computers.
Skill in using Microsoft Office.
Skill in working in an office supporting several staff members.
Ability to effectively handle multiple assignments in a dynamic environment.
Employment History:
Job Title: Customer Service Specialist Employer: Teleperformance
Location: 777 North Twin Creek Drive, Killen, Texas 76543
Month/Year Started: June 2015 Month/Year Ended: August 2015
Job Duties:
Determined requirements by working with customers in an inbound call center environment.
Answered inquiries by clarifying desired information; researching, locating, and providing information.
Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintained call center database by entering information.
Kept equipment operational by following established procedures; reporting malfunctions.
Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Title: Pharmacy Technician Employer: Winn Dixie Pharmacy
Location: 13312 Highway 49, Gulfport, Mississippi 39503
Month/Year Started: January 2014 Month/Year Ended: March 2015
Job Duties:
Assisted in the technical aspects of the distribution of medications and related functions under the direct supervision of a pharmacist and/or upper level technician to aid in the delivery of patient care.
Assisted in the pharmacy front end and cashiering aspects of the distribution of medications and related functions under the direct supervision of a pharmacist and/or Registered Pharmacy Technician.
Assisted in maintaining pharmacy drug stock by regularly checking for products that are outdated and/or low in inventory level.
Performed proper cash register procedures and other charging mechanisms when waiting on patients with prescriptions and other purchases.
Assists in pharmacy secretarial duties.
Proficient in the use of the pharmacy computer system under the close supervision of a pharmacist and/or upper level technician
Consistently followed proper procedures for obtaining accurate patient information (date of birth, height, weight, address, etc)
Assisted in maintaining a clean, orderly, and fully stocked work environment in accordance with established policies and procedures.
Answered incoming phone calls and responded to the needs of the caller and/or directs them to the appropriate person for service in a professional manner.
Stocked, cleaned and faced prescriptions in the appropriate manner.
Job Title: Sales Associate Employer: The Children’s Place
Location: 10435 Factory Shop Boulevard, Gulfport, Mississippi 39503
Month/Year Started: March 2014 Month/Year Ended: August 2014
Job Duties:
Assisted numerous customers daily with merchandise selections and pricing.
Operated a cash register
Provided outstanding customer service by assisting my customer's needs and wants.
Maintained an overall cleanliness of the store, and stocked merchandise
Sales Associates have to meet a performance goal per week and I always exceeded my goals and expectations!
Job Title: Sales Associate Employer: Bath and Body Works
Location: 12300 Jefferson Avenue, Newport News, Virginia 23602
Month/Year Started: October 2011 Month/Year Ended: March 2012
Job Duties:
Assisted numerous customers daily with merchandise selections and pricing.
Operated a cash register
Provided outstanding customer service by assisting my customer's needs and wants.
Maintained an overall cleanliness of the store, and stocked merchandise
Sales Associates have to meet a performance goal per week and I always exceeded my goals and expectations!
Job Title: Server Employer: Red Lobster
Location: 3897 Promenade Parkway, D’Iberville, Mississippi 39540
Month/Year Started: October 2009 Month/Year Ended: March 2010
Job Duties:
Provided fast and friendly customer service in and restaurant atmosphere.
Provided prompt service as guest entered establishment while answering phone calls.
Placed orders into the computer without any mistakes or complaints from my fellow co-workers or customers.
I provided perfect customer service to customers aging from babies to adults
Education History:
Mississippi Gulf Coast Community College
2226 Switzer Rd, Gulfport, Mississippi 39507
GPA: 3.5 of a maximum 4.0
Credits Earned: 33
Major: Social Worker
UMCU of Asia Camp Carroll, South Korea
Some College Coursework Completed
GPA: 3.0 of a maximum 4.0
Credits Earned: 6
Major: Social Worker
Thomas Nelson Community College
99 Thomas Nelson Dr, Hampton, VA 23666
Some College Coursework Completed
GPA: 2.5 of a maximum 4.0
Credit Earned: 6
Major: Social Worker
Gulfport High School
100 Perry Street, Gulfport, MS 39507
Diploma received May 2009
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