Administrative Assistant Customer Service

ANGELA MORGAN

Randolph, NJ 973-***-**** ******.********@*****.***

ADMINISTRATIVE ASSISTANT

Versatile, resourceful Administrative Assistant with 19+ years experience in all aspects of daily administrative support for corporate and private sector entities. Leverages exceptional office management, prioritization, and goal setting skills to successfully implement and oversee complex projects. Delivers, not only an excellent ability to support executive and senior management, but also creates and implements systems and procedures to improve efficiency and meet organizational goals.

AREAS OF EXPERTISE

• Document and Report Preparation • Office Operations • Business Correspondence

• Data Entry • Billing • Call Handling

• Notarize Documents • Customer Service • Appointment Scheduling

• Employee Time & Attendance • Financial Reports • Accounts Receivables (A/R)

PROFESSIONAL EXPERIENCE

LEVINE, JACOBS & COMPANY LLC, Livingston, NJ

Administrative Assistant, 2004 - 2015

Recovered $116K in collections by negotiating and effectively communicating with clients

Proofread financial statements, reports, and correspondence with great attention to detail and accuracy, as well as notarized documents as needed.

Managed the accounts receivable including: identifying unpaid bills, calling clients with past due accounts, and negotiating payments to bring accounts current.

Processed monthly billing and identified any discrepancies to ensure error-proof billing statements.

Scheduled appointments and managed supervisor’s calendar.

Answered and routed calls to the appropriate personnel and/or department.

Prepared W-2s, 1099’s, and tax returns, achieving on time submission and filing.

Generated and disseminated month-end reports to partners.

Supported payroll department by processing timesheets for staff, including partners.

CEREBRAL PALSY OF NORTH JERSEY, Maplewood, NJ

Administrative Assistant, 2004

Prepared correspondence, memorandums, and meeting minutes on behalf of Executive Director.

Updated company policies and produced vital reports for the Finance Department.

Coordinated internal events, meetings and company parties.

Worked with cross-functional departments and aided in completing special projects.

Prior Related Experience: Secretary for the United Jewish Communities, Administrative Assistant for Weichert Relocation Company, and Financial Service Assistant II for First General Mortgage Company.

EDUCATION

College Coursework, Psychology, Union County College, Cranford, NJ

Certificate, Office Automation, The Cittone Institute, Edison, NJ

COMPUTER SKILLS

MS Office Suite (Word and Excel), QuickBooks, Time and Billing software, Outlook, and UltraTax

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