Service Manager,Dispatcher,Service & Scnedule cootdinator
Resume:
William Pennock
Palatine, Illinois 60067
Phone: 847-***-**** Email: *************@*****.***
OBJECTIVE
My objective in sending this resume is to continue my career as an Assistant Manager/dispatcher.
Skill Summary
Phone Support Customer Service
Strong Computer Skills Dispatching Service Techs
Independent Worker Scheduling
Professional Experience
Champion Windows March 16 2015 to Present
Service Manager
Dispatch Two Service Techs
Order Windows
Scheduling
Inform Service Techs of assignments for next day
Midcity Plumbing, Franklin Park, IL September 23, 2014 February 27, 2015
Dispatcher
Dispatched Seven Plumbers
Informing Plumbers of assignments for next day
Scheduling
Elm Heating & Cooling, River Grove, IL
Assistant Commercial Manager December 9, 2013- August 21, 2014*
Assist Residential and Commercial Service Managers
Get pricing for techs from vendors
Make Sale calls to existing customers
Informing Service Techs of assignments for next day
Sold Duct Cleanings, Hot Water Tanks, Service Agreements and Generator Maintenance Contracts over the phone
Setup in home estimates for Boilers, Air Conditioners and Furnaces
Laid off due to lack of work
Dispatch Software: Explorer Shafer’s Service Manager
Allied Heating & Air Conditioning, Libertyville, IL March 19 - August 1, 2013*
Dispatcher
Dispatch
Scheduling
Service Contracts
Collections
Informing Service Techs of assignments for next day
Laid off due to lack of work
WestSide Mechanical, Naperville, IL HVAC June 9th – July 18th 2011*
Service Coordinator
Assisted in dispatching twenty three service technicians
Service Requests via the phone and emails for customers
Scheduled Service Technicians to do work for both construction and service jobs
Scheduled service calls for salesman via phone or email
Ensured that all service technicians had been checked out at the end of each day
Talked to service technicians to inform them of their next day assignments followed this up with sending all the pertinent information they would need via a page or by email
Scheduled any overtime service calls from 4pm – 5pm
Responsible that all new service technicians watch our safety films before going on there first job
Served on a rotating schedule basis to be backup for primary contact for after hour calls
Do the initial leg work to obtain pricing for material cost for service job quotes
Ordered material at supply stores for service technicians and salesman
Created and implemented process for ordering and verifying all material needed for new service technicians
Supervising that all material is accounted and loaded into new service technicians van
Responsible for ordering and fitting service technicians for ARC gear
Creating Tool, Material, Truck Stock, Safety, Job, Service Job and Warranty Purchase Orders
Dispatch Direct 2005 Software
Company restructured their current billing position to include dispatching responsibility
Prairie Mechanical, Bartlett, IL HVAC 2005 – 9-2009*
Service Coordinator
Followed up and qualified leads for new service contracts
Sent proposals, for work found by the Service Technicians
Built strong relationships that resulted in 115 customers renewing contracts that totaled 150k plus for the company.
Personally performed all collections with very high success rate.
Created new service contracts that satisfied customer requirements while maximizing profitability.
Supervised 5 Service Technicians to ensure the work performed exceeded company standards.
Selected as main contact for job calls, service customers and off the street calls for the Service Department.
Supported Project Managers on all jobs.
Performed the duties of Service Manager upon his absence or vacation
*Mullti person layoff due to lack of business
Kalfus & Associates Roofing, Prince of Peace, LCMS 2001 – 2005
These were both Part-time positions.
Roofing at Kalfus
Janitorial work at Prince of Peace Church
Sears Roebuck & Company, Hoffman Estates, IL 2000 – 2001
Business Process Designer
Specified business processes for the VRU credit department and coordinated process development with individual business units.
Coordinated and communicated IT department software changes, putting business requirements into technical jargon.
Moore North America, Libertyville, IL 1999 – 2000
Improvement Analyst
Maintained 100% record for quality assurance and release certification.
Updated testing procedures for integration and regression testing to prevent system failures.
Defined process for documenting test results that was adopted as company standard.
Created and deployed process for system changes and defect reporting to reduce downtime.
Asked by management to train customers on proper use of the system.
Doall Companies, Wheeling,, IL (fprmerly Des Plaines) 1995- 1999
MIS Operations Manager
Successfully trained and supervised operator, printer, and second shift operator.
Oversaw all network and system upgrades and held accountability as direct contact for both.
Created all training and procedural documentation for the system including computer operations, printer operations, disaster recovery, WorldCom Trouble log, TCPIP manual, Topix User Manual, Equipment help book and Sequoia Trouble Log.
Automated save and archive procedures by allowing them to take place from one central and secure location, which resulted in safer backups.
Improved safety measures for by creating a two phase backup generator to have a stable structure when power provided by Comed for the computer room was lost during power outages.
Education
Northwestern University/1 year night school 1978
Illinois State University/2 year’s classes 1978-1980
Software, Hardware, Equipment &Technical Experience
Windows 95 & 97, Microsoft Word, Excel, Outlook, PowerPoint, Lotus Notes 5, Visio Professional, Sequoia 400 6.17.74-Topix version, Osicom network X.25, TCPIP 3.5.106, Topix 6.17.7.4, Pick 3.0.12, Bull DPS6, Microvax 9000, Honeywell DPS8, Xerox 9700, VAX 8810, DecVAX 11/780, RS 6000 with Prelude Software, Data Products SFP 2000, 600, 300, Procomm Plus 3.0, ProComm Plus 32, Peregrine/Servicecenter
United States Navy (Honorable Discharge 1987 with an SBI Security
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