Customer Service Administrative Assistant

NAOMI CONTRERAS

M: 832-***-****

E: ************@*****.***

OBJECTIVE:

To obtain a position as an Administrative Assistant, utilizing my work ethic, years of experience and well-honed organizational and communication skills to make a positive, long-lasting contribution to your organization.

RELATED WORK EXPERIENCE:

Lamons, Houston, TX, July 2011 to present

Administrative Assistant/ Sales Assistant/ Quality Assurance

Assist Operations Manager in day-to-day functions

Schedule timely appointments with existing and potential clients at their convenience

Create accurate Material Test Reports (MTRs) for Quality Assurance using Syteline

Assist inside sales team by ensuring accuracy of documentation per individual customer specifications

Administrative duties include filing and organizing, operating office equipment, maintaining accurate company records, and answering and directing traffic for multiple phone lines, directing clients to proper department for assistance

Build and maintain strong relationships through teamwork, accuracy and the highest level of customer service in a fast-paced environment

Electro-Quip Service, Inc., Houston, TX, October 2008 to June 2011

Inventory Control/ Shipping and Receiving

Research potential parts vendors for best pricing, weighing cost-efficiency and quality.

Contact new potential parts vendors and establish professional relationships

Organize, process and expedite parts and equipment orders per company guidelines

Verify accuracy of company records to include tracking and confirmation of inbound and outbound shipments.

Prepare items for outbound shipment and process

Organize and maintain company tool room and associated tool records to maximize efficiency and keep operating costs low

Manage stocked items and materials to sustain adequate levels according to needs of production

BTEC Turbines LP, Houston, TX, January 2008 to May 2008 (Contract position)

Administrative Assistant/ Receptionist

Administrative duties include answering multiple phone lines and directing calls to appropriate departments, managing employee payroll time sheets for accuracy and completion, and assisting office manager in day-to-day operations.

Process and verify material orders while maintaining an accurate record of all transactions

Track and confirm order shipments

Enter employee timesheet data for timely processing of payroll

Walgreens Pharmacy, Baytown, TX, October 1999 to January 2008

Inventory Control/ Head Photo Specialist/ Cashier

Process and transact customer orders in a retail store

Provide excellent customer service, promptly responding to all customer issues as they arise

Edit and enhance photographs per customer request, maintaining a high level of customer satisfaction

Ensure orders are tracked and received in a timely manner

Maintain inventory to adequate levels and rotate stock for display and sale

Perform regular preventative maintenance on the photography equipment

Troubleshoot potential issues and repair photography equipment at an operational level

EDUCATION & TRAINING:

Lee College, Baytown, TX Associate of Arts, Humanities – May 2004

Ross S. Sterling High School, Baytown, TX, High School Diploma – May 1999

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