Customer Service Administrative Assistant

Carmen Crawford

***-** ***** ******, ***** Albans, NY 11412

Home: 718-***-****; Cell: 718-***-****

******.*********@***.***

SUMMARY OF QUALIFICATIONS

Skillful, organized and dedicated professional with extensive experience in support of daily operational and administrative functions along with the heartfelt passion needed to make a difference in the lives of others.

EDUCATION

Metropolitan College of New York New York, New York

BS in Human Services June 2012

GPA – 3.82

Graduated Magna cum laude

Phi Theta Kappa Honor Society

PROFESSIONAL EXPERIENCE

Health and Wellness Family Center St. Albans, New York

Office Assistant 10/2014 – Present

Creates and updates patients’ electronic health records

Schedules and coordinates appointments

Processes and submits all medical insurance claims (ICD 9 and CPT codes)

Prepares all medical referrals and outgoing correspondences

Provides quality customer service

Young Adult Borough Center Brooklyn, New York

Intern 5/2010 – 4/2012

Tutored students in Math, English and Science for high school regent exams

Advocated for students (education, benefits and employment)

Facilitated an Internship program

Participated in Parent/Teacher conferences

Provided individual and group counseling

Supervised interns

Coordinated speaking engagements

Hogan & Hartson New York, New York

Legal Assistant 10/1999 – 3/2010

Handled all administrative and office support functions for Partners and Associates

Corporate, Intellectual property, trademark, tax, bankruptcy and litigation experience

Composed, formatted and revised legal documents and correspondences

Scheduled meetings, conference calls and corporate luncheons

Performed research and analysis of routine legal issues

Maintained legal filing system

Managed accounts receivable and accounts payable and processed check request

Arranged and organized travel arrangements (domestic and international)

Managed attorney’s billable hours via Carpe Diem

Prepared monthly time and expense reports

Frederick R. Harris New York, New York

Administrative Assistant 9/1995 – 04/1998

Managed office site

Responded to routine inquiries

Attended meetings, transcribed and distributed meeting minutes

Prepared, typed and proofed documents, weekly reports and logs

Created and maintained office filing system

Prepared invoices, reports, memos and letters

Dean Witter, Discover & Company New York, New York

Executive Secretary 7/1993 – 8/1995

Assisted Employee Relations and Salary Administration departments

Assisted staff with routine salary and benefit related questions

Submitted employee data reports by assembling, preparing and analyzing data

Maintained confidential employee reports and files

Established a basic understanding of human resource concepts, policies and procedures

Mission of Immaculate Virgin Staten Island, New York

Group Counselor (Foster Care) 7/1987 – 4/1989

Assessed client’s individual needs after placement

Provided individualized and group supervision and counseling

Managed daily activities and maintained daily client logs

Participated in a broad range of crisis intervention training programs

Facilitated visitations

SKILLS

Excellent organizational and research and problem solving skills

Superior communication (oral and written) and interpersonal skills (team oriented)

Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook), carpe diem, HRIS, updocs, speedy claims, ez-net, navinet and various other data bases

REFERENCES

Available Upon Request

Contact this candidate