Customer Service Representative

**** ******* ******* **

Waukegan Ill *****

Margaret M. McNulty

*****************@*****.***

Mobile: 847-***-****

PROFILE and OBJECTIVE

I have extensive experience in customer service, sales support, accounts payable/receivables, and collections. I am best suited for a fast-paced, multi-tasking environment with a focus on teamwork. I work independently to resolve customer issues.

LTD COMMODITIES Bannockburn IL (2012-present)

Proficient on SAP

Fielded high volume of incoming calls

Order Entry

Customer Service Specialist

Credit Debit Specialist

ROOM PLACE FURNITURE (Temporary Job), Woodridge, IL (2011-2011)

Customer Service Representative assisting with deliveries, billing, and problem solving

WESTWAY COACH LINE (Temporary Job) Villa Park, IL (2010-2011)

Assisted children to and from school

AUTOMATIC HEALTH SYSTEMS Schaumburg, IL (2009-2010)

Fielded high volume of incoming calls

Assist Medicaid recipients with questions

Provided assistance finding a primary doctor

Provided Customer Service

PEPSI AMERICA, Schaumburg, Ill. (1999-2008)

Pricing Specialist (2006 - 2008)

Promoted to Pricing Specialist in a newly established department based on high quality of productivity in Accounts Payable Dept.

Entered daily product pricing

Assisted other team members on special projects, providing guidance and training in pricing and system access

Accounts Payable Coordinator (2001 - 2006)

Paid appropriate vendors in accurate and timely manner

Entered invoices and vouchers

Assisted numerous field locations with billing questions.

Awarded Department “Employee of Year” 2005

Recognized for perfect attendance from 2000 through 2006, inclusive.

Consistently ranked as highest in productivity (2002-2006)

Customer Service Representative (1999 - 2001)

Fielded high volume of incoming calls

Assisting customers with billing questions and discrepancies

Troubleshooting customer issues and concerns

Earned certifications for “People soft” customer service” and organized skills through Pepsi Americas

EDUCATION

Diploma - Thornwood High School, South Holland, Illinois

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