Data Entry Manager

Julieta Nieves

**** ******* **** *** ***

Hoffman Estates, Illinois 60169

Tel. No. 224-***-****

*************@*****.***

Summary

Production Leader with extensive experience in Direct Mail and Financial Operations. Expertise is diverse; simultaneously lead three departments and Global Outsourcing. Strengths include data capture, records retention, application processing and servicing mortgage loans with solid focus in customer satisfaction. Focus and direction enabled groups under leadership to absorb many changes in processes, producing record enrollment volumes. Strong ability to challenge and motivate a group of diverse backgrounds to quality conscientiousness and dedication to performance. Six Sigma Certified, fluent in Spanish.

COLLABERA STAFFING AGENCY Schaumburg, IL 2009

Data Entry Administrator

Temporary assignment (six months) at Motorola – Schaumburg. Retrieved data, updated spread sheets, distributed and exported files as required.

DOVENMUEHLE MORTAGE, INC Elgin, IL 2006-2007

Data Entry Supervisor

Supervised a group of 10 Data Entry, New Loan Set Up, Scanners and Document Retrieval Specialists. The main goal was to service Mortgage Loan, which included editing and data entering customer information and assigning payees for Tax and Insurance Escrow Lines. Introduced and monitored a Productivity Program reducing turnaround time.

GE PMG CONSUMER FINANCE (THE SIGNATURE GROUP) Schaumburg, IL 1978-2006

OPERATIONS MANAGER

Lead a group of 34 Data Entry, Records Management, Policyholder Specialists and two Supervisors in the Operations Area where the main objective was to process applications, capture customer data, perform junior underwriting and retrieve documents in retention, all within company standards and adhering to state regulations. Monitored Vender relations with GEICAS (GE North America) OCE (Archer Services) and the Northern Trust Bank. Reconciled Cash Transactions with GEICAS (Mexico) and the Northern Trust Bank.

THE NORTH SHORE BANK Chicago, IL 1977 – 1987

Data Control Supervisor

Lead a group of Data Entry and Balance Control Specialists where the main objective was to process the daily check deposits of 5 banks through the reject and reentry process. Assured batches of checks balanced and were deposited at the Federal Reserve Bank, meeting extreme dead lines.

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