Support Technician

Larrie Bell

**** *. ******* **. – Tampa, Fl. ****6

Cell: 813-***-**** ***********@*****.***

Technical Skills: Discerning probing questions skill set Replacement part database selection

Intermediate level remote access support Strong operating system & network connectivity support

Onsite technician dispatching proficiency User Account Management Key Fob Support

One Touch Direct – Technical Analyst - Aug. 2013 – Apr. 2014

Best Buy Admin: Active Directory Support, unlocking & verifying end user account status / configuration. Secure Id initial configuration, hard or soft token PIN reset. Changing Key Fob status from lost/stolen. Escalating to alternate departments when necessary. LAN, WAN, & PAN network support. Email account configuration & troubleshooting . Proficient in reimaging workstations, kiosks, data transfer devices.

Stream Global Services – Dell Pro Support – May 2011 – Dec. 2012

Pro Support Technician: Ethernet connectivity verification, 802.11 & mobile broadband configuration & troubleshooting. Component isolation until points of failure have been identified. Failed parts replacement via onsite technician dispatching, or parts only requests created. Diminished system performance deductions accompanied by corrective action either by oral instruction or by remote access. Malicious software detection / removal, light data recovery. Os support Win XP, 7 & 8 ranging from reformatting hard drives to device drivers installs, comprehensive Office suite & Outlook support.

VOLT TELECOMMUNICATIONS, INC (VERIZON)–TAMPA, FL., CORONA, CA. JUN 06- MARCH 09

Fiber Optic Network Installer: Installation of equipment at customer’s request to their premise while providing quality customer satisfaction. Installation- testing, programming & troubleshooting for Verizon’s FIOS fiber optic network. Required a thorough understanding of RF video, computer networking (TCP/IP, Wi-Fi, Router configuration, Wireless, support & maintenance, etc), and UTP telephone networks.

Mission Critical Systems of Tampa Jan 2005 – Mar 2006

Network technician: Installed data cable hardware, routed and terminated coaxial – cat 5, 6 & fiber. Installed and provided support for Pbx systems & RJ-45 jacks.

Computer Generated Solutions – Tampa Mar 2004 – Jan 2005

Technical Support L/2 Resolved all pc and network related issues. Provided extensive Microsoft & third party applications support. Thorough Virtual support, Ethernet & 802.11. Created the wifi training materials for new hires and existing technicians knowledge enhancement.

PRECISION COMM (VERIZON, ALCATEL, SIEMENS SPRINT)-TPA, FL. JUN 99-DEC 4

Trainer/Repair/Installer: Daily complies, repairs on CDMA, Central office, (Pots, SMT, Trace/Circuit Damage), upgrade (ECO), Classifies and records data to provide customers on the activity, testing repair trends and return Cycle of equipment as its enters for repair, until it is released for delivery.

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