Social Services, Customer Service Manager, Healthcare Administration
Resume:
Dominique Dillard
Rancho Cordova, Ca 95670
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DOMINIQUE DILLARD
SKILLS & ABILITIES
Exercises communication, organizational, time management, and problem solving skills.
Prioritizes daily tasks with strong focus and attention to detail.
Works well on a team or independently without supervision.
Demonstrates work ethic and ability to take initiative.
Exercises independent judgment and decision making.
Produces quality work within strict budgets and timelines
Dependable and hardworking
Microsoft Excel
Microsoft Office Power point
Microsoft Access
6+ years of customer service experience
Great verbal skills
EXPERIENCE
SOCIAL SERVICE’S, ACC NURSING HOME SACRAMENTO, CA 08/2014- PRESENT
Responds to request or concerns by residents or family members
Responsible for coordinating family social and educational events
Serves as an advocate for residents rights
Schedule ancillary/doctor appointments and transportation for residents
HBT/ASSISTANT MANAGER, SEQUOYAH ENT. 11/2013 – 07/2014
Oversee clients’ everyday living and oversee associates interaction with clients.
Maintain employee scheduling, clients’ appointments, and clients’ social events.
Work with lead manager on interviews of new hires and new client intake.
Verify case management cases on clients were up to date with state laws and regulations.
BANSANG HOSPITAL, THE GAMBIA, WEST AFRICA SUMMER OF 2012
Study Abroad to West Africa (The Gambia & Senegal). I worked at the Bansang hospital in Banjul. I worked under the supervision of the hospital administrator and I oversaw the clinical units as well as the inpatient/outpatient process.
MANAGER, LANGSTON UNIVERSITY ATHLETICS DEPARTMENT 09/2010- 07/2014
Arrange meetings and conferences between coaches and potential new athletes.
Book hotels and traveling information.
Draft letter, filing, answering phones, operate office equipment, and prepare weekly schedules.
Use of MS office programs.
CUSTOMER SERVICE/ CASHIER, WALMART GUTHRIE, OK 09/2012 - 07/2013
Answer customer concerns and questions.
Process transactions (purchases, returns, and exchanges).
Exude friendly, courteous, and motivated customer service.
FOREVER21 OKLAHOMA CITY, OK 09/2010- 05/2011
Answer customer concerns and questions.
Process transactions (purchases, returns, and exchanges).
Operate cash registers
NIKE OUTLET VACAVILLE, CA 02/2009- 07/2010
Operate cash register for regular transactions,
Perform shipping/receiving duties and stock the floor
Build visual displays when necessary
EDUCATION
LANGSTON UNIVERSITY –GRADUATION: MAY 16, 2014
Bachelors Degree in Healthcare Administration- GPA 3.2, Deans Honor Roll (4years)
FAIRFIELD HIGH SCHOOL –GRADUATION: MAY 2010
High School Diploma- GPA 3.0
LEADERSHIP
MSI (Minority Student Initiative) - Peer Educator (LEAP- Lions Education Awareness & Prevention)
Manager of Track & Field 2010-2014
Deans Honor Roll (2010-2014)
Vice President of the Health Administration Club (2012-2013)
Study Abroad 2012 – West Africa (The Gambia & Senegal)
CPR Certified
Langston University- PSD class HIV/AIDS awareness seminar
REFERENCES
CYDNEE BROWN DEBRA MCGEE
AUTISTIC CHILD CARE SPECIALIST TRANSIT SUPORVISOR, SFMTA
LASHYRA JOHNSON NATOSHA HERNANDEZ
MANAGER, SEQUOYAH CUSTOMER SERVICE REPRESENTITIVE
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