Project Management

OBJECTIVE: Proactive, driven, and goal oriented team player seeking a full-time position in project management, communication/marketing or a related communication field position, where strong interpersonal, writing, and social networking skills will be applied both creatively and professionally.

EDUCATION:

Bachelor of Arts and Sciences Graduated: December 2013 Western Michigan University (WMU) Kalamazoo, MI

Major: Public Relations Minors: Biological Sciences, Behavioral Sciences Major GPA: 3.85/4.0, CGPA: 3.51/4.0

General Studies: Nursing Classes September 2009- May 2010

Jackson Community College (JCC) CGPA: 3.7/4.0

WORK EXPERIENCE:

Business Readiness and Change Management- Smart Energy (SE) March 2015- Current

Consumers Energy Headquarters Jackson, MI

Identify and manage anticipated resistance to change through checkpoints with affected stakeholders prior to change, during the change, and after, while gathering useful feedback, and adjusting accordingly for future releases. Coordinate and create team communications that provide awareness to the team regarding upcoming changes and key dates using multimedia and an element of design. Report, regulate, and mitigate customer complaints regarding products and negative company experiences, against program KPI metrics, as well as tracking trends regarding geographic location and complaint categorization. Assist in the identification of key stakeholder groups and appropriate training materials per new functionality. Assist in the creation of job aids, and training schedules along with acting as a stakeholder liaison to ensure group needs and expectations are met.

Project Management Office – Smart Energy (SE) Risk Management January 2014-March 2015

Consumers Energy Headquarters Jackson, MI

Coordinate and facilitate external and internal audits, as well as being the primary liaison between the company (CE) and the external auditing firm PricewaterhouseCoopers (PwC).

Produce and maintain the project’s SharePoint site, as well as the program’s document retention schedule, while collaborating with each department to ensure alignment in procedures.

Identify a need, define a budget, scope, and schedule, coordinate resources, and execute projects including the relocation of our entire project and a major redesign of 3 main conference rooms.

Responsible for quality assurance including the construction of a process and procedure manual, primarily for external auditors, regarding Sarbanes-Oxley (SOX) controls, placed within a flow chart of processes to display how company and program revenue risks are mitigated, as well as monitoring internal controls with close attention to detail.

Project Management Smart Energy (SE) Project Team- Intern Sept 2013- Dec 2013

Consumers Energy Headquarters Jackson, MI

Initiate, develop, distribute program status reports to SE system integrator, 3rd party consultants, core SE members, SE executive director, Vice President of Distribution and customer operations.

Develop and maintain the ‘look and feel’ of the program Microsoft SharePoint web portal.

Assist Project Managers with development of SE customer programs and measurement of success criteria’s

HONORS and ACTIVITIES:

-Graduated with honors; WMU 2013

-Division I Athlete, WMU Cross Country, and Track and Field team 2010-2013

-Three time scholar athlete and academic award winner (WMU) 2010-2013

-Dean’s List Western Michigan University 2010-2013

-Dean’s List Jackson Community College 2009-2010

-Member of the Public Relations Organization (PRO) 2012-2013

-Habitat for Humanity; Tornado Relief Effort Alternative Spring Break -Birmingham, AL 2012

-Volunteer at Girls on the Run; Kalamazoo 2012

-Designed Public Relations plan for Community Promise Federal Credit Union and Kalamazoo Literacy Center with class groups 2013

SKILLS and CERTIFICATIONS:

-Proficient in MS Outlook, SharePoint, Visio, Word, Excel, PowerPoint and Social Networking

-Working knowledge of Adobe Illustrator

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