Systems Administrator

Summary

Systems Administrator with ** years of experience with hardware and software installation and maintenance. Experience includes application programming and support, VOIP phone systems and unified communications platforms, cloud based messaging systems, and virtual server and desktop installation and maintenance. Customer service focus that has enabled employees to maintain a high level of productivity. Vast array of experience coupled with project oriented focus has saved employers time and money on consulting fees.

Experience

Systems Administrator March 2001 – September 2015 Carolina Wholesale Office Machine Company, Inc. Charlotte, NC

Implementation and support of the following Operating Systems:

oDOS

oWindows NT, Windows 2000, Windows XP, Windows 7, Windows 8.1 & Windows 10

oWindows NT Server, Windows Server 2000, Windows Server 2003, Windows Server 2008, &

Windows Server 2012

oMAC OS 9 Desktop, MAC OS X Server & Desktop

Deployment and maintenance of Microsoft SQL Server 2005, 2008, & 2012.

Network and User Account maintenance utilizing Microsoft’s Active Directory, DNS, & DHCP.

End user support and training.

Voice platform support including Android, iPhone, Blackberry, Inter-Tel. Mitel, & Cisco VOIP.

Unified communications implementation and support with Inter-Tel / Mitel and Oaisys NetPhone, as well as Cisco Call Manager, Unity, UCCX, Presence Agent Desktop, and Jabber.

Cloud messaging implementation and support with Google Apps for Business and Postini Mail Filtering and Archiving.

Server and desktop virtualization with VMWare and Microsoft’s Hyper-V.

Endpoint security implementation via TrendMicro anti-virus software and IPrism web-filtering.

System and data backups utilizing Symantec Backup Exec and Storserver.

Customer Relationship Management software including TigerPaw and Microsoft Dynamics.

Fax Server installation and support with ZetaFax and Microsoft Fax

Microsoft Office deployment and support for Excel, Access, Word, Powerpoint and Outlook.

Programming Microsoft Access applications.

Web design with IIS and Joomla.

Basic programming in the following languages:

oMicrosoft’s Visual Basic 5.0 and 6.0, C++ and Visual C, Java, RPG, Cobol.

Network and Desktop Support October 2004 – March 2005 Carolina Panthers Charlotte, NC

Network support.

Desktop support.

Game day preparation and support for press center.

Experience (continued)

Assistant Manager January 1999 – January 2001 The Bible Factory Outlet Concord, NC

Managing sales associates.

Opening and closing the store.

Running reports and handling cash and deposits.

Point Of Sale equipment and program troubleshooting.

Customer service.

Kitchen Designer January 1995 – January 1998 The Home Depot Kannapolis, NC

Field measures in client's homes.

Computer aided kitchen and bath design.

Kitchen and bath cabinetry sales.

Customer service.

Education

Bachelor of Arts (Bible and General Ministries) Columbia Bible College Columbia, SC Degree Conferred

Associate In Applied Science (Computer Programming) Rowan-Cabarrus Community College Kannapolis, NC Degree Conferred

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