Customer Service Front Desk

asima begum

Contact: +971-********* E-mail: ***********@*****.***. Dubai, UAE.

ADMINSTRation/FRONT OFFICE/ CUSTOMER SERVICE

Highly motivated, result oriented professional with experience of around 7.5 years of working in diverse business environments that demand strong organizational, technical and interpersonal skills, along with the demonstrated ability in Administration, Operations and Customer Service. Ability to diplomatically resolve customer complaints and defuse tension, to ensure customer retention. Effective at collaborating with others to achieve established goals. Possess strong customer service skills, ability to interact with cross-functional departments, with a high degree of professionalism, discretion and problem resolution capabilities.

Areas Of Expertise

Excellent Interpersonal Skills

Communications Skills

Clients Account Management

Cross-Cultural Communication

Customer Service

Event Planning & Organizing

Self-Motivated

Business Development

Customer Relations & Support

Core Competencies

Key Account Management, along with Cross Cultural Communications, and team leadership.

Well, planned and organized in order to execute the job, this enables the client retention.

Willing for new task and new capacity to adapt to changing demands and conditions.

Demonstrate respect towards superior and follow their instructions effectively.

Excellent oral and written communications, with an ability to communicate and correspond effectively.

Effective leadership skills and makes a positive contribution to team projects.

Team player with excellent interpersonal skills with an ability to work under pressure.

Demonstrated management skills in supremely high-stress scenarios where failure was not an option.

Uncompromising work ethics and natural sincerity have helped create consistent performance and have won loyal support and motivation of customers, employees, partners and managers.

Career Snap Shot

June 2014 to May 2015

Administrative Officer, Iha Consulting Services, Hyderabad, India.

Oct 2013 to May 2014

Front Desk Executive/Admin, Elitser IT Solutions, Secunderabad, India.

Dec 2012 to Sept 2013

Customer Support Executive, Maytas Properties Pvt. Ltd. Hyderabad, India.

Oct 2006 to Oct 2011

Clients Relation Representative, Monster.com, Hyderabad India.

Professional Experiences

Administrative Officer

(June 2014 to May 2015 )

Iha Consulting Services,

Hyderabad, India.

Maintain files records and other confidential documents of the company.

Responsible for organizing planning managing various activities related to admin.

Coordinating with various departments and providing them appropriate information.

Handling office stationary and ensure attendance records of staff members.

Arranging the meetings of seniors’ managers with their team members and clients.

Front Desk Executive/Admin

(Oct 2013 to May 2014)

Elitser IT Solutions

Secunderabad, India.

Answer the phone calls transfer to appropriate staff and take accurate message.

Receive client and direct them to concern person.

Coordinating messenger and courier services receive sort and distribute incoming mails.

Fax, scan and copy documents maintaining office filing and storage system.

Update and maintain database of walk-in clients and also maintain internal staff contact list.

Coordinating and organizing appointments and meetings.

Ensure office equipment’s are properly maintained and serviced.

Customer Support Executive

(Dec 2012 to Sep 2013)

Maytas Properties Pvt. Ltd.

Hyderabad, India.

Providing support to client on call and direct walk-in.

Update the status of their plots giving a reminder of their next installment payment date.

Taking Care of plot transfer keeping the related documents ready for transfer.

Making cash receipts and payments providing detailed information to the client.

Resolving the issues related to plot designing and interiors.

Arranging the meetings of client with concern civil engineer.

Clients Relation Representative

(Oct 2006 to Oct 2011)

Monster.com

Hyderabad, India.

Resolving the issues on first call and raising tickets on technical issues.

Forwarding login details to the clients reset there password if requested by client.

Proving online training on jobsite to the recruiters and also update them the new features.

Mailing the client there account usage report on weekly basis.

Doing follow up calls on daily basis and Update status to the manager.

Maintain accurate data of customer.

Coordinating with sales team.

Taking the feedback of client on renewal of account and informing to concern sales representative.

Qualification & Skills

Educational Qualifications

2004

Master of Commerce, Osmania University, India.

2000

Bachelor of Commerce, Osmania University, India.

I.T. Skills

MS Office Word, Excel, PowerPoint, Outlook, & Office 365.

Languages Known

Read

Write

Speak

English

Hindi

Arabic

Indian(J3472810)

Personal Details

Female

Nationality

: Indian

Passport No

: G1394191

Visa Status

: Visit Visa (Valid till 20 November)

Marital Status

: Single

Gender

: Female

*Supporting Documents and References will be provided on request *

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