Marlene Donegal

**** ** ***** ******, ***** Springs, FL 33076 954-***-**** acruzk@r.postjobfree.com

Solutions-oriented IT professional with a broad range of corporate IT experience in the areas of Data Analysis, Problem Analysis and Resolution, Application Design, Coding, Testing, Implementation, and Customer Support; seeking a position which allows for opportunity and growth.

Technical Skills

Languages: HTML, Visual Basic.NET, Visual C#.NET, ASP.NET, XML, CSS

Databases: Microsoft SQL Server 2012, 2008, 2005.

Tools: Microsoft Visual Studio 2008, XML Spy, Visio, MS Word, Excel

Platforms: Windows 8 Pro / Windows 7 / XP / Vista / Windows Server 2012 / Windows

Server 2008

Education and Credentials

MCSE 2008 (MCITP 2008 Enterprise Administrator - Certificate)

PC Professor Boca Raton, FL

Computer Programming.NET Diploma

Chubb Institute Springfield, PA - 2004

Master of Science in Computer Information Systems

Nova Southeastern University, Fort Lauderdale Florida – 1995

Professional Experience

Ability Commerce / Marketing concepts

Title: Data Analyst

5/2012 – 10/2013

Description: Ability Commerce is an ecommerce software solutions provider. As the Data Analyst I assisted the Implementation Team in getting new clients ‘Live’ on the company’s order management system or on their website.

Responsibilities:

Proficient in T-SQL; created, modified and tested T-Sql code.

Provided research, data mappings and recommendations for data conversion projects.

Contacted clients regarding their data requirements.

Created file layouts and edited data for importation into Sql tables.

Trouble- shooted data issues and provided resolutions for our Support team.

Campus Management

Title: Support Analyst

3/2008 – 4/2009

Description: Campus Management is a service provider of online campus solutions. It’s enterprise software “CampusVue” tracks a student’s life cycle from applicant to graduate, by providing background information about the student, tracking the student’s academic progress throughout the enrollment period, and providing job placement assistance and alumni information.

Responsibilities:

Providing phone support and technical assistance to users of the CampusVue Application.

Running T-SQL scripts and Profiler traces to resolve bugs and errors. Documenting customer issues, enhancement requests and defects for the development team to consider and work on for future releases.

Environment:

CampusVue, Visual Basic, IIS, C#.NET, SQL Server 2005, XML, Windows XP Pro, Visual Studio 2005, ASP.NET.

Network & Company

Title: Consultant

7/2006

Description: Network & Company, Inc. is a Financial and Consulting agency in NYC.

They are preferred vendors at a number of prestigious firms in various industries.

Responsibilities:

Edit and update Asp.Net web pages using Macromedia’s Homesite Text Editor.

Apply corrections using HTML.

Environment: Macromedia Homesite 5, Windows XP, ASP.Net, Client Databases.

Dechert LLP

Title: Database Editor

7/2001-1/2004

Description: Dechert LLP is an international law firm headquartered in Philadelphia. I assisted lawyers and paralegals in the production of documents for major product liability litigations.

Responsibilities:

Generating reports from proprietary web-based legal application.

Performing legal research using LEXIS (legal database).

Creating queries and updates on client’s legal databases.

Generating reports and queries in MS Access.

Environment: Windows 98/2000, LEXIS, Client Databases, MS Access, MS Word, Excel.

IBM PC Company

Title: Product Support Specialist

3/1996-3/1999

Description: IBM PC Company was a subsidiary of IBM and a pioneer in the personal computer business.

Responsibilities:

Assisting customers with the installation, configuration and maintenance of IBM hardware and software products.

Providing technical assistance to customers over the telephone by diagnosing and resolving their problems.

Environment: IBM PC DOS/MS DOS, Windows 95/98/NT, OS/2(WARP)

Plessey Electronic Systems

Title: Computer Programmer

1988-1990

Description: Plessey was formally part of Kearfoot Guidance and Navigation Systems. Our team provided support for in-house applications and payroll. I worked on a project to customize a health package for employee enrollment. I also developed a plan to parallel test part of the company’s labor system during its migration to a service bureau.

Responsibilities:

Design, code, test and implement COBOL programs.

Environment: COBOL, OS/JCL, WYLBUR.

AT&T

Application Programmer

1986-1988

Description: I worked on a project which updated AT&T’s IMS database to inform sales centers and local exchanges of delays in the processing of new calling cards. I wrote the code to identify these records in order to expedite their processing.

Responsibilities:

Design, code, test and maintain COBOL programs.

Code inline queries and triggers for IMS database.

Environment: COBOL, OS/JCL, IMS.

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