Customer Service Manager, Product Manager, Program Manager

Irene P. Williams

* ********* ***, *********, *********** 06029 +860-***-**** + *********@*****.***

PROFESSIONAL SUMMARY

Genuine individual you can count on, with many years dedicated to the power generation industry. My primary focus is with Product and Program management, and Customer Service. I have a very high attention to detail and accuracy, and am a role model performer. I have a consistent track record of building and growing business, no matter how challenging the product may be, and have gained great respect in my field.

I have a natural business sense, am a creative thinker, persuasive client interactor, and have gained respect and trust that I built on the premise of my knowledge of the business and products I have managed.

RECENT ACCOMPLISHMENTS

Set up Aftermarket Business for Flex Shaft Atomizer product, including inventory for replacement parts, and rebuilds, including yearly manufacturing and rebuild forecasting for the company’s service centers. End result was an increase in yearly sales of a very significant amount and growing, and also enabling clients to maintain steady reliability with the equipment.

Was selected by senior management to lead the effort of moving Aftermarket Environmental Parts Group to CT from TN, and contributing to its steady yearly growth.

Identified the opportunity and then led the negotiations for a strategic product agreement and a key supplier of vacuum bonded ceramic and tungsten carbide products. This agreement resulted in millions dollars of new revenue with steady yearly growth.

Won over 20 Inventory and Rebuild Program Contracts for various clients that I presented, and made suggested recommendations to, resulting in millions of dollars of yearly, steady revenue. Received award for saving Electric Energy 1 million in lost generation time.

Developed 36 Illustrated Web Catalogs for various products for ease of identification and quick ordering, resulting in an increase in automated sales.

Created “Standard Selection Worksheets” that I came up with the idea for our equipment products, to aide our sales team help clients quickly identity and accurately determine parts that should be kept in their inventory. This automated the process, and at the same time helped keep up with the demand for the service.

SKILLS OFFERED

Skilled at accomplishing difficult tasks on scope and on schedule, while maintaining budget.

Evaluate product line profitability and make adjustments to product pricing and strategies

Excellent communication skills tailored for the Power Industry.

Develop detailed understanding of competitive products and their strategies

Strong high level technical skills and ability to identify technical risks.

Set product pricing strategies, including discount structures aligned with market needs.

Mastery of MS Word, Excel, PowerPoint, and SAP, with some knowledge and interface with MRP systems.

Expert in new product set-up and launch.

Very organized and detail oriented. All work meets highest levels of compliance with work instructions and best practices.

Team player with a track record of achieving business growth with a variety of product lines.

Demonstrated ability to work independently and am self-sufficient.

WORK EXPERIENCE

1980’s - Combustion Engineering – Windsor, CT

Boiler Services Parts Operations – Product Administrator I, II. Responsible for sales and gross margin of various Boiler OEM Pulverizer product lines. Define client scope by reading blueprints & BOM’s, prepare and issue quotes, place orders, handle rebuilds, select suppliers/manufacturers, learn manufacturing and foundry processes, worked with field Technical Services & Sales colleagues to help develop business strategies, and market pricing.

1990’s - Asea Brown Boveri (purchased Combustion Engineering) – Windsor, CT

Boiler Services Inventory & Supply Management- Program Manager – Prepare presentation material, and travel to various clients and present Inventory Management capabilities. Suggest recommendations for Boiler Products & Services, and work with clients to develop scope of suggested items to be inventoried. Write and issue formal contractual documents and submit to clients. Management duties also included setting up inventory min-max, re-order points, and re-negotiating existing contracts.

2000’s - Alstom Power (purchased Asea Brown Boveri) – Windsor, CT

Boiler & Environmental Parts Operations – User Support Lead – Management of all Internal and External User concerns related to the Customer Service Portal Website. Promotional material, functionality, Illustrations, on-line ordering.

Boiler & Environmental Parts Operations - Product Manager – Product business plans, R&D, sales strategies, marketing, and training for assigned OEM Pulverizer and Burner Fabricated product lines.

2006 to July 1, 2015 - Alstom Power Inc. – Knoxville, TN

Environmental Control Solutions - Product Manager – Global product responsibility for Environmental related products and services which included Precipitators, DFGD, WFGD, FF, Electronics, and SDA Atomizers. Go to market strategies, R&D new product client determination, business plan development, product portfolio & obsolescence, customer targets, profit and margin, inventory and rebuild business development and set-up. Also, recommended spares for new projects sold and going into service.

EDUCATION

Asnuntuck Community College – Enfield, CT

Associate of Science in Business – 1981

University of Connecticut – Hartford, CT

Completed one year towards BA in Business Finance – 1983

CERTIFICATIONS

Certified Purchasing Manager – 1987

Product Management Training Program - 2009

Contact this candidate