Customer Service Front Office

Customer Relationship Officer

NAME: Ndepang Ngonpan

GENDER: Female

NATIONALITY: Cameroonian

PRESENT RESIDENT: Dubai

VISA STATUS: Visit visa

MARITAL STATUS: Single

Email: *******@*****.***

Contact: 052*******

OBJECTIVE:

Looking forward for challenging and significant career, to work in a Professional environment, where I can enrich my skills and work towards organizational goals. Setting and meeting deadlines, planning and developing methods for achieving a range of business tasks.

Responsibilities:

Knowledge, Skills and Abilities

Excellent communication skills

Professional attitude

Good organizational skills

Effective conflict management and decision-making

Previous experience in customer service

Ability to use a variety of computer applications

Cash handling experience

Administrative skills

Time management skills

Position: Store Keeper,2013-2014

Fokou businesses

Duties:

Receives and inspects all incoming materials and reconciles with purchase orders;

Receives and stores documents and confidential files, maintains record of approved document and confidential file destruction.

Maintains the warehouse, records items and stores goods in a neat and orderly manner.

Ensuring items are well kept and safe in the store

Make quotations and order for items or products before it is out of stock

Check and receive delivery according to the purchase order.

Educational Background

New Life Enterprises Feb 2012 - June 2013

Customer Relationship Officer

Job description

Working to promote customer care.

To help customers to resolve their queries.

To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.

To promote business.

To answer to the queries of the customers in an ethical and informative way.

To give appropriate and relevant information to the customers.

To maintain a position of trust and responsibility by keeping all customer business confidential.

To update any requests made by the customers into the system to complete the task.

Self motivation to increase knowledge and skills by in-house trainings and seminars.

Afriland Investment Feb 2011 – Jan 2012

Front Desk Agent

Job description:

To ensure that the best services are delivered to all guests in

a timely and effective manner

To maintain and exceed guest satisfaction above the

Standard of the hotel and the company at all times.

Handle guest complaints in a courteous and efficient manner,

following through to make sure problems are resolved

Satisfactorily.

Competencies:

Excellent communication skills in English

Have work experience in Guest Relations/Front Office.

Operational knowledge of Guest Relations or Front Office.

HND in accountancy

High school certificate

Secondary school certificate

Computer Knowledge

Hobbies:

Good in internet explorer and Microsoft word, Excel and basic knowledge in power point and Microsoft publisher.

Excursion and field studies, Reading, swimming, Playing tennis and Travelling.

Contact this candidate