Customer Service Quezon City

Ana Margarita B. Vinluan

Unit A Blk. * Lot * Phase 1, Bernardo Cmpd

Pinagbuhatan Pasig City, Philippines

Cel. No. 092********

*******.***@*****.***

Career Objective

To secure a position where by hard work dedication and the ability to acquire new skills will advantage any company I work for.

Employment Record

TOYOTA FINANCIAL SERVICES

32F GT Tower Int’l Ayala Ave.

cor HV dela Costa St. Salcedo Village

Makati City

Customer Service Staff

July 28, 2015- Present

Duties and Responsibilities:

Helps customer over the phone; answering on the first ring if available.

Assist customers with routine account-related request such as: Post-dated

Checks request, account inquiry, & complete verification request by third party.

Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

May input notes, add/ update details within system.

Assist customers in releasing their original documents.

Answers email inquiry & request.

Maintains the highest level of confidentiality with all information obtained.

Perform as a team member in allocating and coordinating the work flow.

Contribute to the fulfillment of department and company objectives and goals.

Comply with all department and company policies, procedures and regulations.

Other duties as assigned.

DIGITEL MOBILE PHILIPPINES INCORPORATED

SUN CELLULAR

SM NORTH EDSA

Sales Associate

March 3, 2011-September 15, 2012

Duties and Responsibilities:

Possess an excellent familiarity with the products sold in the store and offer assistance to customers as needed.

Explained the use and advantage of products to customers.

Answered customers’ queries and concerns.

Build strong client relationships through settling and managing client expectation by handling and assisting irate or non-irate subscribers.

Assisting minor aftersales concerned such as sim card replacement and billing inquiries.

Prepared sales contracts and accepted payment through cash, check and credit card.

Assisted in display of merchandise

Maintained sales records for inventory control

Performs other duties assigned by management.

DIGITEL MOBILE PHILIPPINES INCORPORATED

SUN CELLULAR

ROBINSONS GALLERIA

Technical Personnel (SUN Broadband)

July 24, 2009 – May 24, 2010

Duties and Responsibilities:

Working knowledge of computer operating system

Installing, maintaining, repairing, and testing high speed internet.

Analyzing and troubleshooting technical problems.

Educated customers on the use of broadband service.

Selling broadband service to customers by identifying their needs.

Accepts any transaction of certain subscriber, like applications for postpaid plan, internet plans and even corporate accounts.

Maintenance of equipment and supplies, also handles new and existing merchandising materials.

Call-outs for those approved, compliance, and disapproved applications.

Home Mutual Development Fund

(PAG IBIG)

On-the-job-Training

November 24, 2008 – February 24, 2009

Educational Attainment

Tertiary Bachelor of Science in Information Technology

Bestlink College of the Philippines

Novaliches, Quezon City

2011-2014

Associate in Computer Graphics & Web Development

Bestlink Institute of Information Technology

Novaliches, Quezon City

2007-2009

Secondary Commonwealth High School

Commonwealth, Quezon City

2003-2007

Primary IlayaBarangka Elementary School

Mandaluyong City

1997-2003

Organizations

I.C.O.N, Club Member, Novaliches, Quezon City

B.I.T.A.C, Theater Art Member, Novaliches, Quezon City

Trainings and Seminars Attended

September 9, 2013 LEVEL UP INFORMATION SYSTEM DEVELOPMENT: ENTERPRISE SYSTEMS BUSINESS PROCESS-LGU MANAGEMENT SYSTEM

Bestlink College of the Philippines

Novaliches, Quezon City

September 26, 2012 TECH TUTOR 4 (THE NEXT GENERATION LEARNING THROUGH INTERACTIVE MULTIMEDIA)

SM Megatrade Hall 2, Ortigas Center

Mandaluyong City, Philippines

September 16, 2012 AN INTRODUCTION TO SOCIAL PSYCHOLOGY (PREJUDICE, FRIENDSHIP AND LOVE)

Bestlink College of the Philippines

Novaliches, Quezon City

April 4-8, 2011 JOHN GOKONGWEI ILED PRODUCTS AND SERVICES

Digitel Mobile Phils.Inc

Ortigas, Pasig City, Gokongwei Brotherhood Foundation

April 17 2009 NATIONAL SERVICE &LEADERSHIP

TRAINING PROGRAM II

Office of the Barangay Council

Sta. Monica, Novaliches Quezon City

February 12, 2004 FINAL DEMONSTRATION

ON ENTERPRENEURSHIP

Commonwealth High School

Quezon City

Personal Information

Age: 24 years old Citizenship: Filipino

Gender: Female Religion: Catholic

Date of Birth: July 14, 1991 Height: 5’1

Civil Status: Married Weight: 43 kilos

Key Competence & Web Development Skills

Knowledge of PHP, XHTML, CSS, XML and JavaScript/jQuery.

Awareness of the Web Development industry, and new technologies.

Strategically thinking through all parts of the design process.

Proficient computer literacy proven through work experience

Knowledgeable in MS Office Applications (MS Word, MS PowerPoint, MS Excel, MS Access, MS FrontPage)

Proficient in Adobe Photoshop, Macromedia Flash8, basic troubleshooting,

Familiar with Enterprise Resource Planning (ERP) system.

Other Skills

Excellent time management skills.

Strong interpersonal and communication skills

Analytical with excellent creative problem solving skills

Extremely organized and detail oriented

Effective Customer Service Representative

Flexible employee who prospers in a fast-paced work environment based on past experience.

References

Available upon request.

I hereby certify that the above information herein given by me are complete true and correct through the best of my knowledge and belief.

ANA MARGARITA B. VINLUAN

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