Customer Service Computer Operator
Resume:
DARRELL MARTIN
Seattle, Washington 98108
*******@*****.***
WORK EXPERIENCE
**/**** ** **/**** System Computer Operator
Premera Blue Cross – Mountlake Terrace, Washington
Daily monitoring of various systems in a 24/hr system command center.
Provide operations work processes, streamlining and decreasing
failures and provide excellent customer service.
Worked closely with fellow associates on Premera’s new Facests system to upgrade the
system to improve customer satisfaction providing faster batch job scheduling and
scheduled SLA’s as required.
Decreased the amount of daily tickets written.
Maintain logbook, schedule tapes and backups as required.
Responsible for training new operators.
02/2002 to 10/2009 System Administrator
Laclede Gas Company – Saint Louis, Missouri
Perform troubleshooting and diagnosis to hardware/software network failures and
provide resolutions.
Set control on computers and peripheral devices required to run multifunctional
computer task jobs.
Maintained logbook, tape backups, and checking of various errors.
Install, optimized and configured new servers and application upgrades in existing
network environments.
Perform regular security monitoring to identify any intrusion.
Maintain the timely recovery of data lost due to software crash or hardware failure.
Provide technical expertise for IT network design implementation, optimization and
upgrades.
07/1998 to 02/2002 System Computer Operator
IBM – Saint Louis, Missouri
Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
Answered incoming calls from computer users to evaluate and assist in resolving their computer problems.
Retrieve, separate and sort programs output as needed and add data to specified users and IPL.
Supervised and trained peripheral equipment operators on computers.
Help programmers and System Analysts test new programs.
Oversee the operations of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
Transferred encoded data from memory unit to magnetic tape and assisted in labeling, classifying, cataloging and maintaining tapes.
Darrell Martin – Page Two
11/1996 to 07/1998 Support Technician 1
Edison Brothers, Inc. – Saint Louis, Missouri
Provide IT service to a large number of mobile consultant and support staff.
Deploy, support and maintain laptops, workstations, handheld devices and peripherals.
Telephone system support with external service providers.
Monitor and resolve issues with backup/recovery operations.
Develop and maintain written instructional materials.
Communicate and instruct with invoice and expert computer users relative to hardware and software support.
Coordinate with other IT staff and users to identify the need for system and /or recommend enhancements to improve IT operations.
11/1992 – 10/1996 Daytime Manager
Mama Grazies Restaurant, Memphis Tennessee
EDUCATION Skybyrd Enterprises
Certificate of Achievement in Programming (03/1998 to 12/1998)
Draughons College, Memphis, Tennessee
Associates in Accounting (08/1988 to 06/1991)
SKILLS Cobol CICS
IPL WINDOWS
AOC Microsoft
MVS UNIX
Help Desk/Troubleshooting NETWORK
JES2 LINUX
Programming
Oracle
DB2
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