Customer Service Manager

Professional Summary

Skills

Work History

Education

VIRGIE STOVALL

**** * ***** *** ***, Fresno, CA 93726 (H) 559-***-**** (C) 559-***-**** *************@*****.*** Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Exceptional interpersonal communication

Skilled trainer

Excellent time management skills

Effective problem solver

Customer-focused

Microsoft Outlook, Word and Excel

Inventory control

Exceptional telephone etiquette

Customer Service Representative 05/2002 to 07/2006 Edwin – 4936 E Ashlan Ave,Fresno, CA93726

Met all customer call guidelines including service levels, handle time and productivity. Adhered to all confidentiality requirements at all times. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff.

Identified individual development needs with appropriate training. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Resolved associate, tool and service delivery issues revealed by statistical reports. Updated customer orders from start to finish in an accurate and timely manner. Maintained accurate records of past due customer account activity. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Managed work flow to exceed quality service goals. Job Coach 02/2007 to 01/2009

Vocational Pluse – 3985 N Fresno St # 103, Fresno CA 93726 V

Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Trained staff on operating procedures and company services Scheduled staff shifts to cover peaks and lulls in customer inquiries. Facilitated inter-departmental communication to effectively provide customer support. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Solved Trained staff on operating procedures and company services. High School Diploma: 2014

Accomplishments

Certifications

Additional Information

Winford High School - 6802 Paragon Place Richmond, VA 23230 Associate of Arts: June 2009

The California State University - Fresno State University, CA Won Rain Soft award in 2006[year].

Successfully recruited and trained 9 new customer service representatives. I HAVE OUTSTANDING WORKING IN CUSTOMER SERVICE OVER 10 YEARS IN MARKETING FOR NUMBER 2 COMPANY IN THE NATION. I WAS A TEAM LEADER, SUPERVISE A GROUP OF 15 PHONE REPRESENTATIVES FOR FOUR YEARS, WE REACH GOALS AND WAS REWARDED FOR OUT STANDING WORK. I HAVE ALSO WORK FRONT END SUPERVISOR FOR RETAIL STORES FOR FOUR YEARS.

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