Sales Customer Service

RAFIE KARKOUT

P.O. Box ***, Harrison NY, *****

T: +1-914-***-****; M: +1-914-***-****

*******@*****.***

CAREER SUMMARY

Award-winning Business Development, Team Leader, and Marketing Communication Manager with extensive track record of generating new business and exceeding sales goals. A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Developed and implemented strategies that acquired and retained clients by offering tailored services and solutions. Leverages cross-cultural sensitivity and fluency in Arabic and Spanish to cultivate relationships and win accounts.

KEY SKILLS

Team builder and player Corporate Communications Build and Manage Relationships New Product Launch Planning and organizing Flexible

Communicative Independent Problem Solver

Creative and Self Motivated Negotiator Client retention

EXPERIENCE

JP Morgan Chase Bank, New York, NY 2003 – Present

Roles: Business Development Director, Team Leader

Increased revenues and market share of business providing credit card transaction products and processing services to small and middle market companies $5MM to $50MM in size. Acquired over 3,000 new clients, consistently exceeding annual sales goals and receiving numerous letters of appreciation. Sales awards include: “Yearly Pacesetters & Executive Club,” “Annual Highest Achievement Award,” “Most Signed Net Revenue Approved” and “Most Contracts Approved Annually in Small Business Services.”

Optimized performance of ten salesperson team with 18+ years of demonstrated success in the business development & sales management, marketing communications and team building based on company's unique needs and goals. Analyzing and guiding the development of both products and services in deadline-driven environments. Proven ability to manage and lead staff to outperform goals as well as develop group and independent strategies toward substantial revenue gain as well as job satisfaction. Expert training skills, which include but are not limited to client penetration tactics, relationship building, negotiation and communication skills.

Captured several major clients from competing institutions by establishing trust with decision makers and differentiating the Chase brand from their existing providers in terms of user-friendly technology, processing system reliability and competitive fee structures. Premiere clients included: QSR - Popeye’s Restaurant chain (78 locations), The Humane Society of New York, Girl Scouts of NY (13 locations), W Hotels of NY (3 Locations in the USA), Island Global Yachting, New York Heart Association and Burke Rehabilitation Hospital. Other clients included businesses in the education sector, dental and medical fields, financial and legal sectors, etc.

Won business by analyzing the prospect’s merchant card statements and business performance to identify specific competitive advantages and negotiate deals that delivered superior value. Stayed current with competitors’ products and services to factually demonstrate Chase was the better provider.

Augmented revenues by cross-selling retail checking accounts to virtually every new merchant services client, persuading them to switch these accounts along with their credit card processing.

Earned strong client loyalty by immediately responding to client calls, advising clients on technology upgrades they can make to fully capitalize on new features, personally connecting clients with customer service colleagues to resolve chargeback disputes, and following up to ensure their satisfaction.

Proposed strategy for incentivizing new business by recommending the streamlining of a lengthy client application form and offering a fee rebate for applications returned in a few days.

EA Berg & Sons, Maywood, NJ 1998 – 2003

Territory Manager

Managed team of sales professionals covering New York, New Jersey and Connecticut, meeting and exceeding monthly sales goals for M&M's Mars Company and other manufacturing companies.

LICENSURE

Licensed Real Estate Agent, New York 2015

EDUCATION

M.B.A., 2010, University of Phoenix, Phoenix, AZ

A.S., MIS Computer Systems, 2001, The College of Westchester, White Plains, NY

B.S., Economics, Damascus University

LANGUAGES

English, Arabic and Spanish

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