Customer Service Manager
Resume:
VICKI FATSURA
**** ******* ***, *******, ** *****
*****.*******@*****.***
Profile Summary Experienced professional in financial analysis, business banking, business development, book keeping, accounts payable, office management, customer service and administration. Effective communication, interpersonal and interfacing skills with the public, external and internal organizations to provide exceptional service and to obtain common goals. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Proficient in computer skills, internet search, MS Word, Excel, PowerPoint, and Outlook Mail; Typing, scanning, faxing, filing, 10-key, data entry and answering multi-lines phone. Employment RELIABLE LIFE INSURANCE, HOUSTON, TX June 2015 . Sept 2015 Licensed - Life & Health Insurance Agent
Assist potential clients with various types of insurance product for mortgage protection, life protection, annuity, retirement supplements and final expenses. THE STATE BANK OF TEXAS, HOUSTON, TX May 2013 . June 2015 Bookkeeping/Customer Service Rep
Assist customers with account information via face-to-face, emails, or phone. Process stop payment requests, hold items, process collection items and direct calls to appropriate individual/departments.
Responsible for proofing, corrections and balancing teller transactions on a daily basis and contacting clients with chargeback or return items. Handle Account payable with memo posting items to debit/credit clients account. SDI MARKETING INC, HOUSTON, TX Aug. 2012. Nov. 2012 Customer Service Rep
Marketing various consumer products by interacting with clients face-to-face, clerical and data entry, internet search, emails by communications and phone, outsourcing and networking. BANK OF TEXAS, HOUSTON, TX Jan. 2009 . May 2012
Assistant Branch Manager/CSR
Management position accountable for soliciting consumer and/or business accounts while developing strategic alliances with clientele.
Develop tactics to increase assets and profitability within my territory. Assist Branch Manager in supervising staff and manages banking office operations. Counsel high net-worth individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.
Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Banker/Teller Duties July 2007. Jan. 2009
Handle all cash and check transactions (including monetary instruments) per policies and procedures Cross-sold bank products and meet monthly referral goals Providing first class customer service.
Highlights:
BANK OF TEXAS: 2009 & 2010 - Perfect Circle Recipient –Yearly recognition and awards ceremony to top producers and managers.
AMEGY BANK, Houston, TX Aug. 2005.May 2006
Teller/CSR
Handling all cash and check transactions according to policies and procedures Cross-selling bank products and meeting monthly referral goal Education Microsoft Office Certification (600 Hours of Study) Northwest Community College, Houston, TX
Associates of Applied Sciences, GPA 3.2
ITT Technical Institute, Houston, TX
Certifications Financial Statement Analysis
Business Development
Skills Mortgage Specialist
License General Life & Health Insurance Licensed - Active Fire Insurance Licensed - Active
Other Texas Notary
References: Available upon request.
Contact this candidate