Customer Service Home Health
Resume:
Dionna H. Houston
**** ***** **** ***** ********* 4
Lansing, MI 48917
*********@***.***
OBJECTIVE: TO obtain a position that would allow me to use my skills and abilities. Strong planner and problem solver who readily adapts to change. Strong communication and organizational skills, detail oriented, works independently and exceeds expectations. Ability to juggle multiple priorities, and meet tight deadlines without compromising quality.
WORK EXPERIENCE:
11/12 – Present Optimal Medical Staffing, Lansing, MI
Home Health Aid
• Assist client in eating and drinking (client is paraplegic).
• Put client into bed with harness and lift.
• Administer night medication to client.
• Pursue client’s needs.
• Conduct daily bowel program, for client to have daily bowel movement.
04/12 – 11/12 Blessed Assurance Home Care LLC, Lansing, MI
Home Health Aid
• Assist client in eating and drinking (client is paraplegic).
• Put client into bed with harness and lift.
• Administer night medication to client.
• Pursue client’s needs.
• Conduct daily bowel program, for client to have daily bowel movement.
04/11 – 06/11 Roderick W. Stepter DDS, PLLC, Lansing, MI
Office Assistant, Externship
• Greet and register in patients for appointment.
• Schedule and confirm patient appointments.
• Collect co-payments and verify insurance coverage for payments.
• Answer the phones to guarantee good patient services.
• Filing of patient records to keep organization.
01/06 – 07/09 Ryder Integrated Logistics, Lansing, MI
Material Handler
• Sequenced parts for delivery to General Motors.
• Analyzed parts for repair before shipping.
• Loaded and unloaded trucks for shipment.
12/00 – 05/07 Letts Community Center, Lansing, MI
Activity Leader/Office Representative
• Counseled kids 5-18 to mentor to them, and keep them on the right track.
• Answered multi-line phones for customer questions, and room rental.
• Conduct customer service to ensure customer satisfaction.
• Supervised two employees during night shift.
EDUCATION:
01/12 – 05/14 Davenport University, Lansing, MI
Associates in Business Administration
Completed 06/11 Career Quest Learning Center, Lansing, MI
Administrative Office Program
GPA: 4.0 - Graduate
Presidents List
National Honor Society
Contact this candidate