Project Manager, Program Manager, Delivery Manager

Venkata Gopal, Achi - PMP Certified

IT Solution & Service Delivery Leader & Technical Program Manager 913-***-**** *********@*****.***

Result Oriented IT technical program manager with 18+ years of progressive IT experience, successful leading managing large scale programs, projects and infrastructure projects in Solution and Service Delivery for large Conglomerates

Project Management : PMP certified professional, 10 + years of project management, successfully spearheaded 20+ large & high visible engagements ranging from budgets $ 50 K to $ 5 M in Agile, Waterfall methodologies, thoroughly applied spectrum of SDLC & project management processes & delivered within triple constraints & healthy probability margins. Tracked projects, regularly reviewed project KPIs with Directors, Portfolio Managers, involved in c-level leadership reviews including infrastructure projects, Web, Mobile, BI projects and initiatives.

People Management : Led technology versatile global teams (>50), fostered, mentored technical resources & project managers for execution excellence and to exceed program goals and objectives coupled with higher customer satisfaction

Program Management & IT Consulting: Customer focused engagement manager, highly organized self-starter with 4 years’ strong experience in program management, client engagement, achieved handful of customer accolades by applying client partner relationship, mutual trust, strong negotiation skills.

Operational Excellence: Spearheaded three large scale service delivery projects using ITIL methodology from inception till execution achieved over 95% SLA adherence and higher user satisfaction rating of > 4.5 (1 - 5 scale)

High Technical expertise: Successfully rolled out Documentum as ECM solution, design & Implementation of platform from group up, successfully migrated over 5 MN documents; Successfully delivered highly object oriented web applications, dynamic workflow solutions in Java, J2EE, effective solution architecture reviewer during project stages and tollgates

Areas of Expertise

Solution delivery Service delivery & Engagement Management IT Consulting, Client engagement

Technical Pre Sales Business case & ROI analysis RFP responses & Proposals

Business & IT roadmaps WBS, Projects tracking Cost & Budgets, P&L

Risk & Escalation Management Stakeholder Mgmt., Status Reporting C-level leadership reviews

Methodologies : Agile, Waterfall, ITIL, Awareness to Scrum, SDLC, Lean Six Sigma follower

Software Tools : Microsoft Project, Microsoft Visio, Documentum, Java, J2EE, Spring, Struts, Oracle, SQL Server, WebLogic, Rational Rose, SQL, PLSQL, BroadVision, Sharepoint, Dundas, Pentaho, SAML,

Ux Aware, Liferay portal, JBoss Portal, Alfresco, Mobile App Strategies, Infrastructure projects

Domain Expertise: Reinsurance, Manufacturing, Retail, Engineering, Procurement, Telecom, Legal

Education & Professional Qualifications

Masters of Science in Mathematics & Computer Science & Bachelor’s degree in Mathematics and Science

PMI Project Management Professional (PMP) Certified *

Selected Achievements

Reengineered & successfully delivered well architected web applications for legal business on rapid pace

Demonstrated program & project management expertise to win a SharePoint platform stabilization and support deal of over $ 2.5 MN, engaged technology teams to align to ITIL framework based support model

Steered and Won an Engineering drawings & content workflow proposal (Documentum & D2) worth of $ 1.2 MN + $2 MN downstream business and executed in Scrum Agile methodology

Proposed & delivered an innovative cross-functional web solution in Agile methodology integrating ERP suite using Restful services

Achieved accurate bids through critical peer reviews of RFP responses, been critical eye having attention to detail, and had a success ratio on bids >65% in 2013 & 2014

Program managed application development and support programs concurrently, Established best suited process methodologies and tools, exceeded customer goals, and won Executive Choice Award for excellence towards project initiatives & consistent growth

Key Engagements @ IGATE Technologies

Technical Program Manager & Delivery Leader – Multiple Customers through IGATE 01/2012 – Till Date

Handpicked for Delivery leader role to build new customer account, spearheaded client engagement, initiated and handled multiple projects in Java, J2EE, Pentaho, EDI, SOA technologies and established account management processes, executed in autonomy

Collaborated with client and Subject Matter Experts to identify implementation objectives and goals within application portfolio.

Supervised Infrastructure projects for the overall project & client landscape, handled server capacity management, monitoring, network, performance monitoring, server & patch administration, database administration as level 2 & 3 infrastructure management

Spearheaded business and technical units for projects delivery, proposals within Matrix organization model and represented at executive level meetings, achieved high success rate in project delivery within budget, on time, quality

Successfully tracked multiple engagements, concurrent Statement Of Works, coordinating multiple project plans, WBS, team work assignments, directing and monitoring work efforts, identifying resource needs, escalating functional, quality, timeline issues

Architected data warehouse, analytics platform with proven algorithms implementation, large data sets analysis and developed an innovative web solution for Data analytics, and dashboards for HR Analytics team

Proposed Web App platform for customer, and steered project teams for building Mobile App store and field data collection for offline & online data capturing, sync with application database for integration with internal systems

Successfully implemented a ITIL based support programs for a large manufacturing & EPC customer with a proven SLA model

Senior Project Manager – IGATE for Black & Veatch, Momentive Performance Materials Inc. 06/2010 – 12/2011

Managed all phases of the software development lifecycle for ‘Cost, budget, and spend tracking tool’ and HR Staf track tool and formulated rollout strategy for Telecom turfs, achieving processes simplification across telecom vendors

Managed a SAP based project to build B2B portal ‘Web Order center’ for ‘Momentive Performance Materials’, in activities such as project planning, costing, budgeting, resource allocation

Rescued project from delivery and quality issues and turned around the customer confidence on the project team and capabilities

Client Service Manager-EU – IGATE for Swiss Reinsurance Company, UK 05/2006 to 5/2010

Created and led support program (Level 2&3) for Swiss Reinsurance Company and made operational for technical support to the claims and non-claims systems and web applications (Over 100+), intranet and extranet websites of the reinsurance customer,

Conducted reviews for high adherence to service level agreements including responsibilities towards third parties

Solution Architect, Project Manager - IGATE for Swiss Reinsurance Company 05/2004 to 4/2006

Designed & Implemented migration tool to migrate all the documents from multiple sources to Documentum

Driven customer organization’s initiative to convert all the applications to refactor the applications to use Documentum repository

Successfully migrated millions of content from multiple sources into Documentum, and refactored application, rollout

Solution Architect, Project Lead – IGATE for GE Insurance Solutions 02/2003 to 4/2004

Key contributor to requirements gathering and user interface design processes for Underwriters Workbench as the next-generation underwriting platform replacing the legacy Global Underwriting System.

Architected solution and application using a dynamic logic to display application screens, and dynamic fields display for HR Change management system, dynamic workflow logic implementation

Key Projects prior to IGATE

Solution Architect and Technical lead at Trigyn Technologies 01/2000 to 01/2003

Developed E-Coffee Connect application using Java, J2EE and tracked project implementation for Sybex, Singapore.

Designed and built yellow world portal for XMedia Ag in Switzerland

Played onsite tech lead and led project teams in implementing the key modules and rollout of portal based on BroadVision portal technology for Philips electronics, and CSPB positioned in Germany

Application Development Team Member at IT Solutions 08/1998 to 12/1999

Worked on building web applications for Lexis Nexis Inc., Allied Signal Inc., and key team member in designing, coding, unit testing and release management activities

Application Development Team Member at Indosoft International 06/1997 to 07/1998

Application Development Team Member of project team in development of Quality product development ‘Integrated Quality System (IQS)’

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