Customer Service Sales

Monique Lewis

*** ******** *** ******** *******, GA 30002

678-***-**** - C

****************@*****.***

Objective

To make use of my specialized child care skills and experience with the aim of securing a professional career with sufficient opportunities to undertake new challenges in child development.

Experience

Lead Teacher

Bright Beginning, Marietta, Ga

April 2013 –April 2015

Responsible for Supervising, nurturing, and caring for children typically from ages 2years to 4 years old, before child enters kindergarten.

Develop schedules and routines to ensure children have an appropriate balance of education, physical activity, rest and play.

Communicate with children’s parents or guardians about daily activities, behaviors, and related issues

Support children’s emotional and social development, encouraging understanding of others and positive self-concepts

Identify signs of emotional or developmental problems in children and bring to the parents attention.

Keeps records on individual children, including daily observations and information about activities, meals served, and medications administered.

Maintain a safe surrounding based on security standards, sanitize toys and play equipment.

Work helpfully and efficiently as a team member by converse and contributing information on a permanent basis.

Assist in the formation of a classroom setting conductive to learning and suitable to the physical, social and emotional growth of the children.

Assist in the choice of books, equipment and other instructional materials suitable for the early childhood program.

Cashier / Customer Service Associate

Walmart, Atlanta, Ga

January 2012 – November 2013

Supported customers by responding to product and service questions, general inquiries and customer feedback. Processed purchase and return transactions at the register.

Collected payment for goods, make change and distribute receipts

Performed unique transactions such as special orders, special ticket sales.

Maintained customer hold area by keeping the area organized and removing items that is beyond the hold dates.

Processed damaged goods according to store policy including, but not limited to tagging, moving and/or re-pricing the item.

Followed document retention and disposal guidelines.

Maintained and stocked retail area.

Hostess / Server

Applebee’s, Marietta, Ga

May 2007 – September 2011

Provide excellent customer service with an emphasis on courtesy.

Assisted guests in selection of meals and beverages in a friendly manner.

Checked for satisfaction on the quality of goods and services.

Took action to solve problems quickly by alerting supervisor when necessary.

Sales Manager

Catos, Gulfport, MS

January 2001 – March 2007

Accountable for increasing sales units, scheduling employees to cover shifts, and customer service

Review incoming merchandise for sales, pricing and inventory levels.

Ensured floor moves are complete and accurate.

Verified advertised merchandise was in accordance with current events and Cato standards

Reviewed and communicated any out of stock issues on replenishment items and monitor price changes.

Education

Diploma

McEachern High School, Atlanta, Ga 1995

College credits

Greenville Technical College, Greenville, SC 1999

Special skills

Type 30 wpm

Microsoft

Word

Excel

Power point

Access

Certifications

CDA – Child Development Associate

CPR & First Aid

References

Timeka Williams 678-***-**** ( ex-employer ) Keith Asberry 404-***-**** (ex-employer)

Contact this candidate