Customer Service Sales

CANDIDATE SUMMARY

Enthusiastic, motivated and cultured individual with over fourteen years of supervisory and managerial experience. Specialized in engineering and science technology. Experience with data analysis and success in meeting established goals. Passionate about working with individuals of various backgrounds and experiences.

OBJECTIVE

To be the successful candidate for a position where I could utilize my supervision and leadership abilities. Seeking to continue my passion for organizational improvement and success.

EDUCATION

Lawrence Technological University Southfield, MI

Bachelor of Science in Engineering Technology Spring, 2014

Lansing Community College Lansing, MI

Associate in Molecular Biotechnology Spring 2008

Lansing Community College Lansing, MI

Associate in Chemical Technology Fall 2007

Pozarevac Community College Pozarevac, Serbia

Associate in Food Science and Technology Fall 1989

EXPERIENCE

Burcham Hills Foundation East Lansing, MI

Closing Supervisor, (November 2009 – Present)

Analyze operational issues such as theft and wastage

Establish procedures to address theft and wastage issues

Assess nutritional needs of residents, plan special menus, supervise the assembly of regular and special diet trays

Oversee the delivery of food trolleys to residents

Specify food portions and courses, production and time sequence, and workstation and equipment arrangements for residents and employees

L&L Food Service Lansing, MI

Bakery Department Manager, (August 2001 – December 2010)

Oversaw activities directly related to preparing products and providing customer service

Reviewed financial statements, sales and activity reports and performance data to measure productivity and goal achievement

Analyzed reports to determine areas needing cost reduction and program improvement

Determined products to be sold, set prices and credit terms based on forecasts of customer demand

Planned and directed activities such as sales promotions, and coordinated with other departments as needed

Borac Petrovac, Serbia

Food Technologist and Product Developer, (June 1994 – August 1999)

Modified existing product and processed new

Improved efficiency and quality control measures from the raw material stage through to the finished product

Prepared product costing based on raw materials and manufacturing cost to ensure profit

Planned and directed activities such as sales promotions, and coordinated with other departments as needed

Researching current consumer markets and latest technologies to develop new product concepts;

Preparing product costings based on raw materials and manufacturing costs to ensure profitable products;

Dealing with any customer complaint investigations or product issues;

Compiling/checking/approving product specifications and labelling;

SKILLS

Experience with data analyzing

Supervision and managerial experience

General computer knowledge, familiar with Microsoft Office and C+ programming

Leadership course completion(Modules &Practices; Leadership Seminar Series; Leadership Capstone);

Fluent in American English, Serbian, Russian and Romanian languages, conversational in Spanish

REFERENCES

Available upon request

Contact this candidate