Customer Service Sales
Resume:
DIANE M. KRAMER
**** ********* ****** ****. *. #*07
Jacksonville, FL 32256
************@*****.***
Employment
Account-temps 01/2015 – Present
Provide temporary accounting services to various companies.
Managed Accounts Payable, Electronic Files, Vendor Maintenance.
Invoice approvals and payment processing.
Corporate Resource Services, West Palm Beach, FL 11/2013 – 12/2014
Office Assistant – Orkin Pest Control
Process daily deposit.
Assist Customers with payments.
Schedule services for customers.
Account-temps, West Palm Beach, FL 10/2013 to 11/2013
Accounts Payable – Early Learning Coalition/and others Part-time
Assist within the Accounting department, processing payroll as well as accounts payable payouts. (mileage reimbursement, expense reports, vendor payouts).
Reconcile variances with mileage reimbursements, vendors, as well as expense reports.
Process all payables with the percentage breakdown, following the regulations of a non-profit process.
Live Nation, Inc. (Cruzan Amphitheatre), West Palm Beach, FL 10/2003 to 12/2014
Ticket Sales Part-time/Seasonal
Manage cash and credit card revenue from walkup sales thru Ticketmaster Ticketing System.
Process Will Call orders.
Ruth Rales Jewish Family Services, Boca Raton, FL 10/07- 11/08
Accounts Payable Supervisor
Managed Audits within the General Ledger as well as the Vendor database.
Managed all aspects of bi-monthly cycle of payables, approximately $100,000.
Monitored & Audited General Ledger coding and invoice matching/batching and input.
Created and managed financial reporting tools and structure.
Managed an processing weekly check run.
Implemented data entry process resulting in a reduction in data entry by 25%.
RGF Environmental Group, West Palm Beach, FL 10/06 - 10/07 Accounts Payable/Receivable
Thru negotiating payment arrangements, managed a reduction in collections by 35%.
Daily invoicing and revenue processing of approximately $5,000.
Managed outstanding Purchase Orders and Credit Memos.
Daily/Weekly/Monthly reporting of collection activity.
(Employed with an agency prior to being hired permanently).
Palm Beach County/Engineering, Department, West Palm Beach, FL 04/04 - 10/06
Fiscal Specialist I, Payment Processing
Audited daily deposits from point of sales station.
Reconciled and audited design, testing and advertising pay applications.
Managed monthly payment activity on county capital project budgets in the amounts of $50,000.
World Choice Travel; A Division of Travelocity, N Palm Beach, FL 07/01 – 04/04
Senior Customer Service Specialist
Performed a variety of complex customer service functions for U.S. based and international clientele.
Worked with Global Affiliates to resolve situations with internet hotel reservations.
Digits by Diane, Inc., Palm Beach, FL 03/99 - 07/01
Owner – Full Charge Bookkeeper
Managed payroll, payroll taxes, unemployment insurance, sales & use tax.
Managed full bookkeeping services for private clients.
Audited all accounts from GL to payables & daily receivables.
Servico Hotels and Resorts, West Palm Beach, FL 03/97 – 12/98
Lodgian, Inc., Atlanta, GA
Sales Tax Accountant
Managed Sales Tax/Bed Tax/Tourism Tax Returns for 18 properties in multiple cities.
Audited tax information received from sales property controllers.
Assisted in researching and implementing sales tax procedures for newly acquired hotels.
Managed petty cash fund of $1,500.
Boys & Girls Club of Palm Beach County, West Palm Beach, FL 05/95 - 2/97
Accounts Receivable/Accounts Payable/Payroll
Managed weekly revenue of $3,500 - $5,000 from clubs throughout Palm Beach County.
Managed budget coding on vendor invoices.
Managed payroll records including employee vacation time, sick time.
Managed petty cash fund of $500.
Education
Associate of Science Degree, Indiana Business College, Indianapolis, IN
Travel/Tourism Management with emphasis in Accounting.
Software
Knowledge Advantage, Microsoft Excel, Word, Outlook; Lotus 1-2-3; Quickbooks Pro; Platinum Accounting System; Familiar with Peachtree, ADP, MAS90, Quicken.
References Beau James, 1444 Rhode Island Dr. #305, Washington DC. 202-***-**** (known 40 years)
Jeanine Levine, West Palm Beach, FL 561-***-**** (known 12 years)
Beth Grider, 395 Alexander Ave., Deltona, FL 386-***-**** (known 40 years)
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