Management Human Resources

Neha Thakkar

Richmond Tx ***** ● 832-***-**** ● ***********@*****.***

SUMMARY:

Management professional, with over 15 years of career path in business operations, client relations, hospital and healthcare administration and human resources management, having extensive teaching and training experience.

KEY COMPETENCIES:

Communication and Negotiation Forecasting & Trend Analysis Project Management

Time & Stress Management Mentoring & Counseling Cost Control

Problem solving & Analytical skills Relationship Building and Liaison Strategic Planning

Leadership & Team Building Training & Development Computer proficiency

PROFESSIONAL EXPERIENCE:

Willy Nanayakkara Rivera & Goins, Sugar Land, TX Mar 2013- Present

Client Relations and Administrative Manager

Managing daily operations; achieving the sales and revenue targets

Build long term client relationships, with focus on prompt response and client satisfaction

Business Development, Lead generation, follow up and retention

Design and implement marketing, promotion and sales strategies

H. R functions (Hiring, orientation, policy design, implementation, staff training & management)

Grievance handling

Supervise daily accounting, billing, accounts receivables/payables, general administration, inventory

Documentation/records keeping, data analysis & research, e-database management, reporting

Provide translation / interpretation services when required (Indian language/s)

KK Sub LLC, Houston, TX Jul 2012 - Mar 2013

Administrative Supervisor

Supervise daily operations & all back office functions for the 45 Subway Restaurant locations in Texas & New York, having over 350 employees

Human resources & payroll, general accounting (QuickBooks acquaintance), inventory management, MIS, data analysis & strategy, policy design & implementation

Liaise with store managers/supervisors, identify and troubleshoot critical issues impacting productivity, cost distribution, cost containment and profitability

Manage the Supply chain function for all locations

Orchestrated a significant turn-around in terms of reducing costs and streamlining processes

Shree Maharani Shantadevi Hospital, Baroda, India Jan 2007 - May 2012

Chief Operating Officer

Managed daily operations and functioning of clinical & support services of the 50-bed charity hospital having >175 employees

Orchestrated a significant turn-around in terms of technology, process, systems and mindsets

Fund raising activities, organizing medical camps and health education programs at community level

Develop strategic alliances and liaise with MNCs, PSUs, insurance companies, TPAs, government agencies, donors, vendors, and other stake holders

Incorporate market research data into restructuring and enhancing the services bouquet to improve the quality of care & patient experience

Handle issues involving bargaining & negotiation with employees, employees' union, physicians & vendors

Recruitment of key personnel and physicians

Contracts negotiations, Operations, Marketing & Promotion, Budgetary & Inventory control, Supply Chain Management, Revenue cycle management, Facility management, HRM, Training & development

Sangam Hospital, Baroda, India Oct 2005 - Dec 2006

Chief Operating Officer

As Unit Head, managed the daily operations of this 50-bed multi-specialty hospital having > 170 personnel

Liaise and coordinate with all stake holders

Expand customer base through a variety of effective promotion techniques and avenues

Policy setting and implementation, project management, budget control, vendor negotiations, human resources, process improvements, facility expansion, revenue cycle and Management Information Systems

Design and administer management training programs for staff and para-medics

Organize medical camps at community level

Identify and resolve conflicts at different levels and ensure smooth & effective working

Sterling Hospital, Baroda, India Feb 2003 - Sep 2005

Manager HR & Admin

Headed the HR and General Administration function of the 125-bed multi-specialty corporate hospital having > 500 employees

Associated with various areas of activity prior to commissioning of the hospital, at project stage

Independently established & set up the entire Human Resources department, systems, policies, procedures and functions, including obtaining all legal permissions & licenses and compliances; assisted in setting up of other support services units

Independently handled the recruitment of > 300 personnel at the time of commissioning of hospital

Designed the Hospital H. R. Policy Manual, implemented Induction and other in-house training programs

Shree Maharani Shantadevi Hospital, Baroda, India Apr 1998 - Jan 2003

Manager, Personnel & Administration

Headed the department, performed extensive research to update department policies and procedures

EDUCATION:

Currently Pursuing - Masters in Business Administration University of Houston - Victoria, TX

Masters in Hospital Administration (MHA), ICFAI University, Tripura, India 2011

Post Graduate Diploma, Industrial Relations & Personnel Management, 2005

Bhavan’s College of Communication & Management, Vadodara, India

Post Graduate Certificate, Hospital Administration & Management, 1998 Centre for Adult & Continuing Education, M.S. University, Vadodara, India

Post Graduate Diploma, Business Management, 1997 Bhavan’s College of Communication & Management, Vadodara, India

Master of Science (Zoology), M.S. University, Vadodara, India 1996

Bachelor of Science (Zoology), M.S University, Vadodara, Gujarat, India 1994

TEACHING EXPERIENCE:

Core Faculty for:

P. G. Diploma in Hospital Administration (conducted by IHA, Vadodara Chapter, India) (Apr’02 - Mar’11)

P.G. Certificate in Hospital Management (conducted by Centre for Adult & Continuing Education, M.S. University, Vadodara, India) (Apr’00 – Mar’12)

Visiting Faculty for:

P.G. Diploma in Health Management & Interventions (conducted by the Faculty of Social Work, M.S. University, Vadodara, India) (Apr’01 – Mar’12)

Master’s Program in Hospital Management, (conducted by the Dept. of Hospital Management, Hemchandra North Gujarat University, Patan) (2010-11)

As a Trainer, Project Guide and Field Work Supervisor for students (January 2000 March 2012)

REFERENCES:

Available on request.

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