Customer Service Manager

Tracy Ann Garcia **** Northleaf Dr. Houston, Texas 77086 281-***-**** **************@*****.***

OBJECTIVES

I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.

Education:

San Jacinto College Houston, Texas Aug.1989- May 1991

J. Frank Dobie High School Houston, Texas Aug.1986- June 1989

Diploma

Experience:

Ledic Management - Houston, Texas

March 2014 to February 2015

Leasing Consultant

Assist Property Manager in rent collection, assist resident with inspection of their new home, and assist manager in implementation of resident renewal and retention programs. Maintain a current knowledge of surrounding markets and complete weekly traffic reports as required. Used Onsite Software.

Regional Water Corporation – Houston, Texas

January 2009 - August 2013

Clerical

Greets all visitors responsible for operating a multi-line telephone system to answer incoming calls and direct calls to appropriate staff. Sort incoming mail and prepare outgoing mail. Type and verify information in basic forms and documents; enter specific information into computer databases. Copy, fax and distribute documents. AVR Utility Billing Software.

University of Texas

June 2003- September 2008

Receptionist

Greet patients answer incoming calls made appointments. Called to verify insurance carriers. Search and filed medical records. Copy, fax and distrusted documents. Collect money and count at the end of the day. Sort incoming mail and prepare outgoing mail.

Skills:

Strong customer service and public relations skills.

Ability to manage multiple priorities.

Establish and maintain effective working relationships with those contracted in the course of work.

Ability to maintain confidentiality in all aspects of the job.

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