Customer Service Manager

E Curriculum Vitae Buyanbayar Orgil

Address: **** ******** *****

Germantown, TN 38138

Tel: 281-***-****

E-mail: *********@*****.***

Professional Summary

Business owner (2012-present): Vanquard cleaning systems franchise

oExperience in employee training and development

oSelf-starter with attention to detail, strategic planning experience, and problem resolution skills

oManagement of multi-lingual team: English, Japanese and Mongolian

Education

University of Cincinnati, Carl H. Lindner College of Business- graduated in December, 2014

Bachelor of Business Administration

Major: International Business

3.3 GPA

Honors

University of Houston, TX - Window of Opportunity Scholarship 2008-2010

University of Cincinnati, OH - Dean’s List Recipient (2012-2014)

Professional Experience

Vanguard, Cincinnati, OH - August 2012 – February 2015

Potbelly, Cincinnati, OH - August 2011 - August 2012

Best Buy, Cincinnati, OH –November 2014 – May 2015

Manager Experience

Manage up to 5 commercial cleaning accounts to ensure high customer satisfaction

Provide information about the organization, answer questions, and follow up with sales leads to expand customer base

Oversee billing and resolve customer concerns to drive repeat business

Hire and train up to 5 employees and ensure appropriate scheduling and proper service

Certified Trainer Experience

Served as mentor up to 4 junior team members to teach customer service and professionalism

Initiated program that standardized employee training and led to increase in customer satisfaction by 7%

Fulfilled customer requests with a sense of urgency according to menu and special accommodations

Other Skills

Language: English, Japanese and Mongolian – proficient in writing, reading and speaking

Computer skills: MS Office, Adobe Prof, Adobe Photoshop

Community and charity activities

Member of the “Foundation for Sick Children in Mongolia” - NGO for treating children with congenital heart diseases in Mongolia. 2008 – present, Mongolian-Japanese-English interpreter - coordinator

REFERENCES: Enkhbaatar Perenlei, MD., PhD

Professor of Medicine

University of Texas Medical Branch

Department of Anesthesiology

301 University Boulevard,

Galveston, Texas, 77555-0144

409-***-****

********@****.***

Dorjsuren Badamdorj, PhD

Assistant Professor

Tennessee State University

Department of Physics and Mathematics

PNB 245F

3500 John A Merritt Blvd

Nashville, TN 37209

Tel: 615-***-****

********@*******.***

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