Manager Project

Kevin J. Gaughan

***** **** ****** **** ********, Washington 98375

253-***-**** (c) ********@*******.***

Senior Program Manager or Project Manager

Master of Business Administration, Technology Management: University of Phoenix

Bachelor of Science, Business Management: University of Maryland

Lean Six Sigma Black Belt: Villanova University: ITIL/MOF Certified: Microsoft Certified Professional

Effective Leadership & Management Certification: University of Notre Dame: Fundamentals of Cloud computing

Professional History

Sonata Software, Redmond, WA

Senior Business Project Manager Supporting Microsoft (Consultant)

02/15 – 7/15

Provided PM leadership on the creation of a Microsoft cloud-focused support offering that provides Microsoft partners with access to a variety of proactive and reactive services for Azure, Office 365, and CRM Online delivered by Service Account Managers (SAMs) and Partner Technical Consultants (PTCs) to ensure partner needs are met. This project addressed key support requirements for partners who are building practices on Microsoft Cloud Services by delivering support services in a remote, one-to-many, cost-effective way.

Established overall responsibility for the engagement between Microsoft and Sonata Software. Acted as the single point of contact that served as the conduit for effective communication between the two organizations.

Identified Microsoft Partner client current cloud usage activities based on business intelligence (BI) to assist in creating the mid tier cloud support offering which also assisted in the correct pricing model.

Engaged cross-functionally with solution architects, developers and engineers in the organization to ensure mid tier support content and proactive services delivered by Microsoft to Partners as part of the mid tier support offering were up to date, fresh, business impacting and well received by Partners and Microsoft Field.

Created a Problem Management internal team to address IT related issues as they arose during the creation of the offering

Led business intelligence analysis of Microsoft partners standard cloud optimization reports to help them use Microsoft best practices to address Increasing security, Improve reliability, Lower cost, reduce churn, and accelerate adoption of mid tier cloud support offering with customers.

IDC Technologies, Redmond, WA

Senior Business Project Manager Supporting Microsoft (Consultant)

07/14 – 12/14

Using Business analytics (BI) produced the requirements for the onboarding and training materials in Share point for multiple TCS teams of Cloud IT Deployment managers that managed an annual program portfolio in excess of one billion dollars.

Led an on shore and off shore team of vendors that created a program guide to outline the administrative, core and business specific training for approximately 80 Cloud Deployment Program Managers delivering the infrastructure to support the largest Software as a Service implementation in the U.S.

As the Program manager I led the development of more than 30 training guides using internal BI from existing clients in the areas of program delivery, change and problem management, and a host of tools and processes to maximize program throughput to ensure consistency and quality for deployment program managers.

Created and developed online tests to measure the effectiveness of the program and provide a method to report each program manager's progress against a set of training goals and timelines.

CNSI, Olympia, WA

Operations Director supporting WA State HCA

02/14 – 07/14

Led problem management team to document, filter, and research and define the outcome for IT issues

Used data derived from acquiring BI from clients using existing applications to assist in making changes to applications to improve quality and efficiency of those applications to better meet client satisfaction in the area’s of financial management, clinical data analysis, claims analysis and patient care.

Led the effort for establishing and driving the organization’s compliance information protection program by collaborating with internal and external business and technology partners to provide prevention, detection, and response services that enable the mitigation of risk across multiple infrastructure platforms through the delivery of strategic technology solutions

Directed projects following SDLC software development life cycles this included different types of web technologies, web development processes.

Directed, managed, and coordinated the activities of a team of approximately 70 people with a mix of developers, engineers, PM’s and UAT testers in a large IT systems integration environment via continuous deployment through production following SDLC life cycle processes in an Agile project methodology within a matrix organization using Devops to drive and complete projects for the Washington State Health Care Authority.

Led a Dev/Ops model in conjunction with following SDLC on every project, including the design of and support of all applications to ensure a consistent delivery level back to the client HCA.

Directed, oversaw and participated in application creation and release planning for defect correction, system enhancement, managing the implementation of corrections and enhancements into the system as well as incident and problem management of all system outages.

TEK Systems, Kirkland, WA 07/13 – 01/14

Release Project Manager supporting Microsoft (Consultant)

12/12 – 07/13

Release manager that documented the IT related problems for Xbox via a problem record as well as inputs and outputs to the problem and classifications of each problem and prioritizing each and then implementing to correct solution including post mortem.

Planned, coordinated and facilitated all aspects of the release planning process within a DevOps organization for the Xbox One launch

Communicated all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes to Xbox team while the team was using a continuous deployment application delivery method.

Enforced established release management processes and policies in support of cross-domain configuration integration, testing, completeness and consistency.

Acted as the gatekeeper to the production environment, ensuring consistency in policies and operational procedures, release integration testing and production validation.

Created and tracked the release improvement process and applied it across all IT domains and initiated new projects related to release management.

Cascadeo, Seattle WA 12/12 – 7/13

Senior IT Project Manager (Consultant)

Managed IT projects using Waterfall, Agile and Scrum for small to mid-range companies such as NetApp, Disney, IBM, Juniper Networks and the Royal Bank of Scotland. These projects comprised of operational improvement, Infrastructure, network engineering, development, system engineering, managed application hosting, technology assessment and 24x7x365 NOC support.

TEK Systems, Kirkland, WA

Engagement Manager supporting Microsoft (Consultant)

03/11 – 11/12

Led two high performing teams of technical engineers and PM’s on shore and off shore comprising of 60 people that supported two groups at Microsoft.

Effectively coached and mentored the overall team to encourage, motivate and learning on all engagement activities with end client.

Managed security incidents and events with team to ensure compliance and protect corporate IT assets, including intellectual property, fixed assets and the company's reputation.

Acted as Problem manager for EAD and addressing each IT related issue with all 15 applications in production that was part of the Enterprise Application Delivery platform.

Led the creation of a reporting tool for Microsoft EAD that tracked metrics such as incident tickets by type, priority and current status, TFS tasks completed and not completed, engineering effort hours spent per each EAD application, trending analysis for MTTR as it relates to incident and request tickets for a given date range. This effort improved the overall quality and efficiency of the EAD applications back to the internal clients by 90%.

Supported internal WEB and SQL applications support by managing a team of tier one and tier two vendor engineers as well as PM’s.

Led team that effectively migrated millions of users from BPOS to Office 365

Hitachi, Kirkland, WA (Consultant)

Senior Project Manager supporting Microsoft (Consultant)

07/10 – 02/11

Led deployment projects in the millions of dollars of Hitachi SAN devices in Microsoft data centers globally using ITIL best practices.

Microsoft Corporation, Bellevue and Redmond, WA

Operations Program Manager (FTE-10 years)

05/00 – 06/10

Created a Business continuity plan for Microsoft adCenter by ensuring the infrastructure that contained all the Microsoft adCenter services were geographically distributed across numerous data centers in case of catastrophic failure in one geographic area. This business continuity plan ensured the security and uptime of an adCenter business valued at over $1,000,000,000

Served as the process owner by acquiring information on clients via BI of all ongoing activities related to the availability, integrity and confidentiality of customers, business partners, employees and business information, in compliance with the organization's information security policies.

Problem manager for both MSN and adCenter. Effectively drove the governance of all IT related service related issues.

As an Operations manager for both MSN and adCenter I managed two teams that comprised of both FTE and contractor engineers that provided the applications support from Tier 1-3 level across numerous geographically distributed data centers across the United states which included the build out and configuration of servers and net work devices for numerous services within the MSN and adCenter business space as well as the periodic migration of applications between data centers.

Led 20-member project team using agile project management and ITIL best practices to integrate Microsoft adCenter with Yahoo!

Led team that built out two data center labs that consisted of approximately 1500 servers. These labs were built from the ground up which included the installation of double conversion on line UPS systems, network equipment from Cisco, SAN devices from EMC, AC units, as well as racks for servers and all cabling.

Drove an 18 month project based on business intelligence conducted by my team that led to the implementation of operations center incident management (OCIM) as part of the overall Disaster recovery plan support model for adCenter, reducing the need for internal operations support team which saved the organization approximately $3,000,000 per annum on operational support costs and giving adCenter base-level monitoring support which increased SLA uptime to 98.99%

United States Army: Served as a Senior Non-Commissioned Officer in US Army. Awarded an honorable discharge and Meritorious Service Medal. Served as 8th US Army company 1SG in Korea; 101st Airborne Division Team Leader, Squad Leader, and Platoon Sergeant; 3rd Armored Division Mechanized Infantry Squad Leader and Platoon Sergeant in Germany; 9th Infantry Division Cohort Platoon Sergeant; and Drill Sergeant Instructor at Fort Benning, Georgia.

CERTIFICATIONS

CERTIFICATIONS & TRAINING

Lean Six Sigma Black Belt; Villanova University

ITIL Foundation Certified

Microsoft Certified Professional

Effective Leadership and Management Certification; University of Notre Dame

Fundamentals of Cloud computing

EDUCATION

Master of Business Administration: Technology Management; University of Phoenix

Bachelor of Science: Business Management; University of Maryland

Technical Skills

Share point

Microsoft Project

Agile, SCRUM and waterfall project methodologies

TFS

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