Manager Management

OBJECTIVE

To obtain a full-time continuous improvement or project management position

EXPERIENCE

INTERNATIONAL BUSINESS MACHINES (IBM) 2010 - Present

Lean Transformation Program Manager (2013 – Present) Dubuque, IA

Applying tools and techniques associated with Lean Six Sigma project improvement methodology in order to identify and drive process and quality improvements

Training new hires into the center on lean concepts and preparing managers and teams for IBM assessments.

Consulting managers per the IBM Center of Excellence to drive continuous improvement and client first initiatives within the delivery center.

Responsibilities including: collecting, reviewing, and analyzing data; advocate design and process changes or improvements; drive changes and improvements to conclusion; establish process controls and ownership to maintain the improvements; and use statistical techniques to assess data, and measure and improve performance level

Contract Management - Team Lead / Business Analyst (2010 - 2013)

Supervised a department of up to 45 business and financial analysts performing contract management and business measurements analyses including tracking contract risks & issues, change management, deliverables, billing and invoicing, and service level agreements

Worked with accounts to develop process specific tools and performance metrics

Led two different continuous improvement committees as well as participating in the IBM North American Innovation Board

Applied lean methodologies to develop tools and processes to reduce rework and waste while increasing compliance and profitability

Promotions received:

Promoted to Transformation Program Manager (2013)

Promoted to Contract Management Team Lead (2012)

Promoted from Business Analyst to Contract Commercial Manager (2011)

Awards received:

Manager’s Choice Award for project management (2015)

Eminence Award for leading client first initiatives (2014)

Outstanding Contributor Award for leading lean/six sigma projects (2014)

Delivery Excellence Award for client excellence and service delivery by managing onboarding database projects to reduce cycle times and lower client costs (2012)

Bravo Award for global delivery and team support in leading continuous improvement initiatives (2010)

SCHWABE NORTH AMERICA, A DIVISION OF SCHWABE PHARMACEUTICALS 2008 - 2010

Quality Assurance Coordinator Green Bay, WI

Monitored dietary supplement products to meet internal specifications and FDA guidelines

Wrote product specifications: physical, nutritional, and microbial

Wrote packaging specifications: labels, seals, bottles, boxes

Performed audits and root cause and corrective action investigations for quality issues with contract manufacturers

Worked closely with purchasing, lab, product development and brand managers as well as customers and vendors to develop and improve product lines. Worked on integration projects for the merger of Enzymatic Therapy and Nature's Way business units

Validated data in the Laboratory Information Management System (LIMS)

NEOGEN 2006 -2008

Research and Development Biologist Randolph, WI

Managed rodenticide product development projects including toxicology and palatability studies as the primary research biologist as a certified Laboratory Animal Technician

Ran EPA regulated toxicology studies, trained and supervised lab assistants

Reviewed current scientific literature, collaborated with University of Wisconsin researchers and participated in pest control conferences

Performed quality control testing to meet QA standards as well as good laboratory and good manufacturing practices (GLPs and cGMPs)

Increased productivity of research lab and introduced new concepts for research studies

EDUCATION

UNIVERSITY OF DUBUQUE Dubuque, IA

Master of Business Administration

Relevant coursework: Human Capital Management, Global Communication and Knowledge Management, Problem Solving, Business Modeling and Business Strategy

UNIVERSITY OF DUBUQUE Dubuque, IA

Bachelor of Science

Majors: Biology and Environmental Science

Awards: Environmental Leadership Award as President of UD Environmental Club

Environmental Science Field Studies: Sheldon Jackson College & University of New South Wales

CERTIFICATIONS

IT Storage Certificate, Northeast Iowa Community College

ITIL Foundation (#GR750010309BL), Information Technology Infrastructure Library

Lean Six Sigma Black Belt, IBM

National Career Readiness Gold Certificate (#549R73YFSYXM), ACT

Project Management Professional (PMP®) (#1556026), Project Management Institute

Six Sigma Black Belt (#15492), American Society for Quality

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