Customer Service Office
Resume:
Carolyn M. Gift
Las Cruces, NM 88001
Cell: 575-***-****
Work:
***********@*****.***
OBJECTIVES:
Looking to work for a fast paced company that will continually challenge me while allowing me to use the skills I already have and enhance my knowledge.
EDUCATION:
New Mexico State University Major: Elementary Education
Las Cruces, N.M. Minor: Library Science
May 2006 GPA: 3.2/4.0
Communication, Computer Technology, Computer Programming, English, Library Advanced Technology, Math 114, Philosophy, History, and Sociology.
IBC Community College Major: Office Secretary
August 1996-July 1997 GPA: 3.8/4.0
Accounting, Typing, Advanced Computer.
WORK EXPERIENCE:
Dona Ana County Detention Center
(Aramark Corp.) Mail/Warehouse/Library Supervisor
Las Cruces, NM November 2006- Present
I was warehouse supervisor and promoted to warehouse/library/mail supervisor upon the new contract in 2012. I control shipping and receiving of DACDC orders. I maintain a clean and organized warehouse. I supervise 4 clerks: 1 for Library, 1 for Warehouse, & 2 for mail. I order supplies needed for the detention center such as: inmate supplies, officer supplies, office supplies, & cleaning supplies. I also process request from DACDC staff and have my clerk fill the orders that we have available in the warehouse. I keep track of all officer uniforms and make sure they are up to date on their uniforms and re-order when they are due for new uniforms. I keep an inventory of the whole detention center and give a report to Dona Ana County every year. An inventory of the warehouse is given to Dona Ana County Detention Center every month. Library consists of a pick up and delivery every week. Inmates use the kiosk to request books that they would like to read. Request is printed by Friday every week and library clerk will process request. Books are then delivered to inmates by a pre-set weekly schedule. Once books are turned back in I mark them off of the inmates account. Books that are lost or damaged I charge the inmate for the book. Both Library and Warehouse are run off of the ACTFAS system. I fill out paperwork and help the mail with anything they need. I cross train all of my employees so they can fill in for anyone who is out. I ensure that all my employees are getting along well and working as a team. Anytime an employee has a problem with an inmate I have them fill out the proper forms and I take those forms to classification.
Window Specialties Secretary/Supervisor
Las Cruces, NM July 1998-April 2000
Managed payroll for 5 employees, paid bills, managed shipping and receiving, Kept and inventory assuring everything stayed up to date and my boss could always have an answer as to what we had on hand. Floor specialist: I knew the product we were selling and could manage the floor and make sales to walk in customers or over the phone. I would keep in contact with the customer from the begging of the order until after their order was installed in their home. When we were short of employees I also assisted on installation of doors and windows. I supervised the entire installation specialist (a total of 4). Window Specialties was a small company worth about 500,000. The owner had started the company herself and I worked with her to keep this company going. I started out as a receptionist at this job and because of my job performance I was quickly promoted to Supervisor/Secretary. Because I did my job well my boss was able to leave the office more so that she could go out and pull in more business.
Parkview Metal Corp. Inventory Secretary
Las Cruces, NM December 1997-June 1998
I Maintained inventory count, Data entry via Microsoft Excel, Worked in shipping and receiving. This company is a multi million dollar company that makes metal products for several different companies. I started in this company as factory assembly line worker and due to my skills I was promoted to Secretary of Inventory. I worked the graveyard shift which is when we brought in a good percentage of our inventory. I logged inventory in, counted it, and entered it into the computer. I also kept track of how much product was being used and entered this on excel. I needed to make sure that everything was logged into the computer before the day shift came in because they started from where I left off. Therefore, all of our figures had to be accurate or it could throw the whole system off track.
Pic Quick Stores Inc. Clerk/Supervisor
Las Cruces, NM March 1995-December 1997
At this job I worked at register and customer service: kept track of inventory and made orders, supervised and trained new employees to ensure that they knew how to do their job and how to treat the customers. I also trained these new employees to ensure that they knew how to do their job well. After these employees were trained I kept track of how well they conducted their job. I also kept track of their daily log inventory and budget logs to see if they were missing anything that they were adding it right. Aside from this I would work a regular clerk shift usually for a graveyard closing shift. I also worked with shipping and receiving checking in orders and making orders for items needed to stock the store. The entire inventory was logged and sent to the Pic Quick Corporate Office.
CUMPUTER SKILLS/OFFICE SKILLS:
Microsoft Word
Fax Machine
Microsoft Works
Access
Power Point
Excel
ACTFAS
Multiple Phone Lines
Outlook
Front Page
Web Page Building
Data Entry
Type 80WPM
Scheduling/ Bill pay and payroll
COMMUNITY SERVICE:
Hermosa Heights Elementary Library Assistant
Las Cruces, NM August 2004-April 2006
Shelved books, organized shelves, check books in and out, and assist children in finding books. This job was unpaid and I did it for a work experience class in college. I was there to assist the librarians in any part of the library they needed and to learn as much as I could to obtain a job in the future. I worked in the MARC Coding system, assisted patrons with enhanced learning interest; I assisted with ordering new books, magazines, computers, etc for the library. I also assisted in teaching the children how to utilize the library for their learning needs.
New Mexico Humane Society Animal Care Taker
Las Cruces, NM November 1999-March 2004
Cleaned cages, walked dogs, fed and watered animals, showed dogs and cats to people interested in adopting a pet.
Las Cruces Reptile Rescue Animal Caretaker
Las Cruces, NM June 2000-May 2004
Conducted animal shows, treated reptiles back to health, bred reptiles, worked with land and aquatic reptiles, fed and watered reptiles, and helped in medicating venomous reptiles.
References:
Susan Pinkerton Assistant Professor in Library Science
Dona Ana Branch Community College
Las Cruces, NM 88001
575-***-**** ********@****.***
Gary Mayhood Professor of Library Science
New Mexico State University
Las Cruces, NM 88001
575-***-**** ********@***.****.***
Lynette Munchiff Office Secretary
Mesilla Park Community Church
Las Cruces, NM 88001
575-***-**** ******@*****.***
Esther Padilla Librarian
Hermosa Heights Elementary
Las Cruces, NM 88001
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