Manager Active Directory
Resume:
931-***-**** **************@*****.***
Summary
Information Technology Specialist with over 6 years of hands-on experience. Expertise in technical leadership, computer technology, and networking concepts. Proven ability to work effectively in a fast-paced environment while maintaining strict attention to detail. Familiar with Windows 7, Windows Vista, Windows XP and other operating systems. Knowledgeable with most Cisco proprietary equipment. Outstanding interpersonal, training, communication, and presentation skills. Excellent leadership skills ready to obtain a position where my vast knowledge will result in challenging opportunities and job advancement.
Key Qualfications
CompTia Network Plus Certified
CompTia A Plus Certified
Active Secret Security Clearance
Windows 7, Vista, XP, 2000, NT
Cisco Routers/ Switches/ Firewalls/ Access Servers
Linux Systems
Windows 2000/2003/2008 Servers
Troubleshooting printers: Dell, HP, Lexmark ext.
Voice Over IP (VoIP)
Call Manager
DHCP
Telnet
Active Directory
Virtual Private Networks (VPNs)
Video Teleconference (VTC)
Installing/Configuring MS Exchange Servers
TCP/IP
Office Products: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Basic Knowledge of MAC OS X 10.7
EXPERIENCE
EXPERIENCE
Department of Education New York, NY Nov 2015 – Present
Helpdesk Technician
Troubleshot Point of Sale systems for New York City schools.
Worked with Active Directory Unlocking user accounts, changing password, adding, moving user’s from groups, and changing certain permissions on 5 different domains
Worked with Active Directory to move and verify computer where in the correct Organizational Units
Worked with users remotely and locally at the headquarters and at school all around New York.
Troubleshot computer software issues, printer maintenance issues, network connectivity issues.
Troubleshot, and setup new user on Blackberrys
Sign out cellphones to user and keep inventory
Smartvue Corporation, Nashville, TN May 2014 – July 2014
Support Engineer (Contractor)
Troubleshot video surveillance equipment, provided technical support using cloud based storage and video management services.
Provided seamless support to various companies with data storage services and third-party customer relations.
Trained and mentored numerous company employees on basic troubleshooting, recording and initial setup and operation of Smartvue equipment.
Kept detailed records of trouble calls on a ticketing system working with Windows and Mac Operating systems
Worked with multiple browsers to include Google Chrome, Windows Explorer, Firefox, and Safari
United States Army, Fort Campbell, KY July 2010 - Feb 2014
Help Desk Support/ Local Area Network Manager
Provided global wide, highly diverse, fast-paced environment support receiving a multitude of phone calls, emails, text messages, and face to face interactions on a daily basis for 300+ users.
Supported PC hardware components, desktop operating system software (Windows Vista/XP/7/8), and application software.
Diagnosed, troubleshot, and resolved a wide range of software and connectivity issues including VPN.
Programmed and troubleshot communication devices such as blackberry, VoIP, and DNS phone lines issues.
Created, Added, and modified user accounts with Active Directory.
Provided detailed descriptions of issues and malfunctions in a Remedy ticket system and followed up diligently to ensure swift resolutions.
Modified existing application packages using various application and operating system software.
Maintained NES and storage servers operating on Windows Server 2000.
Accountable for more than 2 million dollars’ worth of computer inventory in a rapidly changing environment that resulted in zero loss or liability.
Worked closely with Dell, HP, Lexmark, and Network Administrators to ensure 100% readiness of all computers, printers, routers, and switches.
Maintained a detailed record of all computing and printing equipment, applied updates and patches when necessary, and informed superiors of expiring warranties.
Built and maintained intranets to pass classified data on a closed network.
Conducted and implemented Information Assurance (IA) protocols that protected and defended information and information systems.
Setup weekly Video Tele Conferences setting up AV equipment and establishing multiple connections.
Excelled in asking probing questions along with researching, analyzing and rectifying problems.
Ensured that sensitive/secret documents/materials were not released or disposed of in unauthorized or illegal manners.
Partnered with civilian help desk personnel to resolve complex problems requiring escalation.
Ensured end user training for basic operating system maintenance was completed and updated Army Training and Certification Tracking System (ATCTS)
Instrumental in keeping open communication with service members on high risk movement and command center keeping 100% uptimes to track movement and employees.
United States Army, Uijongbu, South Korea July 2008- Jul 2010
Information Technologist
Supervised, trained, and instructed employees on the use of the network systems. Installed operating systems, maintained networks, and provided backup recovery assistance to more than 300 systems.
Performed analysis of network systems and conducted data system studies.
Drafted associated technical documentation for program reference and maintenance.
Responsible for keeping remote communications established with limited time and in a high pressure environment with 95% success rate.
Worked with active directory to establish new users. Lock, delete, or modify existing user account on multiple domains.
Programmed and maintained a Call Manager to sustain a network with 25 – 30 VoIP Phone
Ensured users had the proper training and clearance to operate on the corresponding domains.
Worked with Linuxs based Prominas and Red Hat systems
Education
CompTia A Plus Certified, CompTia 2013
CompTia Network Plus Certified, CompTia 2010
Advanced Individual Training/ Information Technology (AIT/IT), US Army, Fort Gordon, GA, 2009
High School Diploma, Gaither High School, 2008
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