Data Customer Service
Resume:
Tyrone Jordan
Chicago, Illinois 60616
***********@*****.***
Strong analytical and problem solving skills
Experience in design and maintenance of business processes
Experience of 12 years in the field of business analysis
Sound knowledge of SAP Production planning and execution modules
Understanding of Manufacturing and Supply Chain process
Experience working on at least 2.5 full life cycle SAP implementation.
2 years of APO experience
Experience in gathering business requirements.
Ability to translate business process requirements into process, data and technology solutions.
Employment History
Plumrose USA Chicago, IL
2013 July – 2015 August SAP PP Analyst
Customized SAP PP/MM functionality to satisfy business requirements and business process design. Manage scope, risks and issues and client escalations, responding quickly to client concerns. Trained champions with documentation with relevant transaction codes. Data collection and flowchart design for our PP related production plant processes. Configuration of production planning for conversion. Test process order life cycle. Responsible for data integrity for vendors/material data load from legacy to LSMW. Solely responsible for interfacing PO'S, STO'S and goods receipt using IDOCS and XML'S to our MES system. Troubleshoot, solve problems and propose solution for help desk tickets. Design SAP queries to fulfill MRP supply and demand to our legacy system MRP output for planners.
Vineva Consulting Los Angeles, Cal (6 month project)
2012 Sept – 2013 Mar SAP PP Consultant (client-Spirit Aero Inc.)
Interface with Business Users/COE to extract and analyze relevant data to provide deliverables such as mapping documents, configuration, functional specifications and conversion test plan. Understanding Master data requirement(BOM), duplication issues and defining a strategy for data consolidation, legacy data analysis, data collection, extraction, cleansing, harmonization, and transformation to load into SAP. Define processes for creating and maintaining master data elements, data requirements and workflows for data migration using LSMW.
BayForce Consulting Tampa, FL (4 month project)
2012 June - 2012-Sept SAP PP Consultant (client-Johnson Controls Inc.)
Trained users and provide ongoing maintenance for business processes. Troubleshoot issues and provide on-time solutions as they occur. Provide issue logs that tracked issues and action items for the client. Participated in Hypercare activities such as provide extended level of onsite support, accelerate issue and defect resolution, reinforcement of training courses and supporting documentation and remedy Ticket Process. MM- Trained users on stock requirements, executing MRP, availability checks, purchase orders, schedule agreements and receiving goods. Maintaining MRP set up (MM01) and configuration.
Unilever-Alberto Culver Melrose Park, IL
2008 - 2012 May Business System Analyst
Act as IT liaison to Business by developing business requirements, supporting prioritization, and proposing potential solutions. Develop technical solutions for business transactions to include analysis, design, configuration, testing, and documentation, following established change management procedures Work with developers to oversee efficiency of development objects. Identify and resolve issues by analyzing processes and troubleshooting the system. Manage small projects, including planning, organizing priorities, delivery, and providing status reporting and presentations. SAP conversion PP, PP-PI, QM, MDM. Manage small projects, including planning, organizing priorities, delivery, and providing status reporting and presentations. Responsible for CIF master data from ECC to APO..
Areas of responsibilities included:
Configuration- As it relates to PP projects and issues
Control recipes- Monitored queue to ensure delivery of process messages and master data being sent to complete the process order
APO- Resolved issues of master data being sent through CIF(Interface) as planned orders are created
Master Data- Ensured that material master, BOM’s, routings, resources and production versions settings were aligned according to process order type
Metrics-Utilized metrics and queries to control availability checks, scheduling, capacity planning and MRP
Quality- Validated materials inspection plan, inspection lots master data setup, automatic usage decisions failures, Certificate of Analysis and configuration
WM- Resolved issues integrating to staging, transfer orders and their movement types, control cycles, IM/WM stock synchronizing, TR’s with storage types, and WM activity monitoring-LL01
SHIPPING- Monitored HU labels, goods receipt, confirmations, and outbound deliveries
RECEIVING- Monitored goods being received from dock, staging and put away to an efficient location
2001 - 2007 Programmer Analyst
Responsible for developing, maintaining and troubleshooting Prism’s AS400 RPG code for Supply Chain processes and all interfaces.
Maximizing the value derived from the manufacturing systems by providing day to day support to the user community, answering user questions and continually seeking methods and resources to enhance existing and new functionality or reports that will meet user expectations.
Worked with software vendor to validate/modify all record types, fields, and fonts to load the formula translation interfaced from the PDM editor to Prism.
Tested Prism's entire formula process from start to finish which includes the ftp process, production model validation, formula instructions, and approvals as it relates to batch sheets and auditing reporting.
1996 - 2001 Programmer Analyst
System Software Associates Chicago, IL
Responsible for development, maintenance and troubleshooting BPCS software on the AS400 platform. Developed and maintained BPCS programs utilizing RPG code in an AS400 environment. Unit tested BPCS programs for upgrades and new releases
Automated and improved the "Weeks of Supply" and "Purchase Price Variance" reports to ensure functionality worldwide for user community.
Education
BS Data Processing – Roosevelt University 1991
PMP -2011
APICS CPIM-2007
Accomplishments:
Participated in a 6 month war room activity to provide solutions to SAP master data and MTS issues that affected customer service levels. Increased service levels to 98%. Received Business Leadership award.
Supported the Global Implementation of SAP for the vendor master.
1.Project Preparation - Data Extraction, Assessments, Cleansing and Creating Data Definitions.
2.Global Blueprinting - Participated in global blueprint workshops, data mappings, development specifications, define data conversion processes
3.Global Realization - Testing data extraction, conversion programs and data integration
Completed all deliverables that support integration testing, user-acceptance testing, cutover, training and final prep for a successful go-live.
Wrote and maintained much of Prism legacy programs that provided source input to the SAP conversion process while providing configurations, process flow design, data integrity and training on vendor master updates in SAP. Overseeing the maintenance of all vendor type creation.
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