Management Manager

*

TY HOWARD, PMP, Net+

***** **** ****** ***. ***, Columbia, MD 21044

480-***-**** ● ************@*****.***

PROFILE: Senior Information Technology Manager (PMP, Net+) with IT Enterprise experience for global operations and Fortune 1000 operations and Data Centers. Strategic background, and history of building consensus around initiatives, projects and establishing roadmaps. International IT Awards Received: CIO Magazine, Computer World Magazine and Project Management Institute. Certifiable knowledge of networks (TCP/IP, OSI, WAN, LAN and understanding of software and product development. Brings collaborative leadership and management style. Able to lead blended teams, interact with senior leaders and address risks, and drive projects forward. Rare talent of being "hands on" and able to understand and communicate a holistic Business-IT strategy and move organization towards desired direction IT MANAGEMENT EXPERIENCE (PUBLIC & PRIVATE)

Project Management/ Program Management

Network Deployments, Infrastructure Upgrades

TCIP/IP, OSI, IP addressing, subnetting

HA, Firewalls, Routing, Switching, Servers

Strategic Planning, Project Alignment

Web, Custom Application, Database (REST)

PBX, VoIP, Call Manager

Contract & Procurement (RFP, RFI, Licenses)

System Administration/Virtualization/Docker

Budgeting & Operational Management

SaaS, PaaS, Hosting, Data Center

CRM, ERP, Tech Support Ticketing System(s)

ITIL, Lean and Quality Management

Linux, Apache, MySQL, Python (LAMP)

Senior Director of Infrastructure & Shared Services- Confidential, Baltimore, MD ● August 2015 – Present Management: System Engineering, WAN, Help Desk, Mainframe, Program/Project Management, IT Governance, Contract & Procurement, Strategic Alignments, Data Center Management, SLA, IT Policy

Facilitated white board and planning sessions utilizing SCRUM-like approach to create a collaborative environment; engaged in process mapping and team building.

Planned, designed, and directed all aspects of city-wide technology infrastructure and operations

Responsible for all data center facilities, Help Desk, desktop/2nd level support, network services, storage, local area network (LAN), wide area network (WAN), and networking across the enterprise, Internet infrastructure and telecommunications.

Provides secure, compliant, robust, reliable, scalable and efficient infrastructure and directed infrastructure support strategy and operations

Performed supervisory duties including interviewing, hiring, preparing staffing plans, scheduling, attendance tracking, time-off approvals, conflict resolution, preparing performance appraisals, assigning projects, recommending additional training, corrective counseling and terminations

Oversaw day to day support of all production platforms to ensure the availability, integrity, and confidentiality of the network, servers, storage, telecommunications services and information

Ensured platforms efficiently utilized, and cost to operate and support the platforms aligned with business expectations, and regulatory compliance requirements Senior IT Enterprise Infrastructure Manager- Rogers Software, Phoenix, AZ ● September 2014 – July 2015 Management: Staff, Infrastructure Deployment, Upgrades, DR, Business Continuity, Product Launch, CRM, SaaS, PaaS, Hosting, Security, Tech Support, SLA's, Service Catalogue(s)

Prioritized, scoped, estimated, tracked and managed multi-million dollar project; led disaster recovery and business continuity efforts.

Oversaw Enterprise Infrastructure, Operational Management, Strategic Planning, customer support (2nd, 3rd tier); and managed various aspects of SaaS solution which including customer CRM (V-Tiger) and Mobile services

Led team of IT professionals and managed project to scope, plan, design, and implement data center build out for Fortune 1000 client

Facilitated procurement of hardware and services to build out high availability infrastructure to enable clustering of several databases, with increasing traffic growth and demand

Implemented 3rd party cloud based hosting solutions to virtualized servers and reduce cost of hardware and enable quick deployment of new environments; leveraged Docker container technology to ensure 2

developers could deploy new systems quickly, consistently and ensure a stabilized environment

Supported CEO in negotiating $15 million (plus) contract to manage, host, and provide PaaS and SaaS, to over 1,000 plus international dealers. Responsible for providing 99.98 percent uptime and availability 24x7

Established change control, corporate advisory committee, and standard operating procedures;

Prioritized, scoped, estimated, tracked and managed multi-million dollar project; led disaster recovery and business continuity efforts.

Stabilized problematic failover environment, and positioned RSD to obtain large client(s) and increase overall company valuation 10x.

Project Management Consultant - March 2010 to September 2014 ● Business Nova Consulting – Phoenix, Az Management: Staff, Infrastructure Build out, Procurement (RFP), Inventory, Custom Development, Security

Contracted C2C via Lloyd IT and Cisco to design, county-wide infrastructure consisting thousands of infrastructure nodes in small to large facilities.

Performed site visit's, assessments, traffic analysis, documentation, ordering and procurement of fire walls, routers, switches, racks, cables and related services to rack and stack equipment in MDF's and IDFS

Managed relationships and project team consisting of CCNIE's (network architects), CCNP, and CCNAs to support client's objective of standardizing.

Involved in the logistics and movement of hardware and appropriate badge access to environments which required FBI, and DPS, training and security background checks.

Contracted via SMCI to work on Arizona Public Service redundant data center build out and construction work and build out.

Interfaced with City inspectors, facility works, APS managers and moving companies to clear areas, remodel 9 floors, and build out 21 IDFs to provide port density to meet high node demand. Effort involved, servers, cameras, badge readers, raised floor environment, ISP providers, and ensuring utility company was in alignment with federal mandates.

SR. DIRECTOR OF TECHNOLOGY ● LASER MASTERS/LMI, Phoenix, AZ, 2012-2013 (Robert Half Contract-Interim). Management: Staff, Infrastructure Build out, Procurement (RFP), Inventory, Custom Development, Security, Compliance, Ecommerce, ERP, Sales Engineering, CRM

Supported international company in strengthening international footprint and enabling infrastructure to scale to meet demand for products and services

Managed and oversaw customer support to large international customers and provide integrative CRM solutions and tools to track, manage, schedule and close out customer orders (products and services)

Supported SVP of Sales in managing and tracking customer needs and providing tools to enable discounts, rebates, and calculate profit margins and ROI

Built out MDF and responsible for IT Infrastructure in Canada, Mexico and throughout the United States. Ensured 3PLs were able to access core systems and ERP system located in Phoenix, AZ

Partnered with CEO, CFO, SVP of Sales, and SVP of Operations to draft RFP and review proposals from large organizations (Microsoft Dynamics AX, SAP, Oracle, Epicor); engaged in process modeling and ordering hardware

Developed custom bar-coding/scanning solutions that integrated with hand held devices, printer and ERP CHIEF INFORMATION OFFICER/PROGRAM MANAGEMENT ● Arizona Department of Water, Phoenix AZ. Sept 2007 to March 2010)

Management: Staff, System Administration, Infrastructure Upgrades, Change Control, Tech Support Managed 30 plus IT professionals (Network Infrastructure, System Administration, Development, GIS, Web, Tech support) and responsible for hiring, and performance evaluation

Project managed agency conversion from analog to VoIP and purchased related equipment (PBX, Cisco Phones)

Lead and manage agency-wide savings and efficiency effort to reduce cost of operating and enhance delivery though bringing together senior department leaders, identify opportunities, implementing projects to automate, software license evaluation and renegotiation of contracts ($500,000)

Facilitated development of Permit Tracking System to enable monitoring, updating, and completion of customer requests; enable scheduling and approvals via work flow (enabled a multi-million dollar revenue stream)

Collaborated with Accenture on large scale projects to consolidate and connect core routers and switches and bring them together as Metropolitan Area Network (MAN) and reduce cost to state. State-wide 3

savings resulted and shared between agencies.

Technology Manager- November 2003 to September 2007 ● City of Chandler – Chandler, AZ Management: Staff, Infrastructure, LAN and WAN build out, WLAN, Procurement, IT Governance

Managed and supervised a team of project managers, business analyst and project administrators to support city-wide enterprise projects (Infrastructure, Development, Procurement, Upgrade, ERP, PC Refresh)

Facilitated monthly governance meeting consisting of City executives to scope, plan, present, prioritize, fund, launch, monitor and report of progress and obstacles.

Recognized by Computer Word Magazine, CIO Magazine, and Project Management Institute for leadership on process, governance and project management.

Led project to implement police laboratory information and tracking system; project involved RFP, vendor selection, procurement of hardware, and implementation of LAN within the property evidence warehouse Senior Technology Project Manager

December 2001 to November 2003 ● Desert Schools Federal Credit Union – Phoenix, Arizona Management: Infrastructure Build out, Procurement (RFP), Security, Compliance, Ecommerce, ERP

Supported CIO in formalizing project management practice and approach to vendor management

Led LAN projects and partnered with facilities build out new branches for large credit union. Managed the connectivity, and equipment needs (router, switches, wireless access points, computers, licenses, printers ATM Machines)

Served as project manager to transition credit card services to billion dollar credit card company MBNA; effort consisted of aligning teams and converting accounts to MBNA format EDUCATION

City of Chandler, Supervisor-Manager Academy (10 months), Chandler, AZ University of Phoenix, Phoenix, AZ ● Professional Project Management Certificate Comptia, Network+ Professional Training & Certificate Bloomsburg University Bloomsburg, Pennsylvania, Bloomsburg, PA ● Interactive Technology ● Master of Science (MS) and (BA)

Arizona State University, Tempe, Arizona ● Public Administration (MPA)

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