Customer Service Manager

Marcus Dewayne Gordon

*** ****** **** *********, ** 39326 Cell: 601-***-**** Email: ************@*****.***

OBJECTIVE:

Challenging position that would best utilize my diversified skills and experience in banking and customer service. Ideal position would allow various opportunities for personal interaction with general public and business relations.

HIGHLIGHTS OF QUALIFICATIONS:

Dedicated manager with a strong work ethic and the ability to build lasting client relationships.

Experience in operations management, sales, budget development, staffing, and cost control.

Able to motivate employees to perform to their maximums potential.

Exceptional organizational and planning skills: adaptable; enjoy new challenges.

WORK HISTORY:

First Heritage Credit Union Meridian, MS

Assistant Manager November 2013 to May 2014

Responsible for approving and rejecting loan and credit applications.

Managed everyday activities and ensured optimal levels of customer satisfaction.

Maintained good relationships with clients and administered customer requirement.

Performed sales of all bank products and assisted in opening new accounts and loans.

Supervised office in absence and provided direction to team.

Wood Forest National Bank Meridian, MS

Retail Banker/Assistant Manager August 2009 to October 2013

Managed all account inquiries from customers and provided assistance.

Performed various teller transactions to assist customer to open new accounts.

Facilitated selling of marketing product and services to prospective customers.

Reviewed customer requirements and developed strategies for additional sales.

Supervised activities for banking staff and provided training if required.

ADDITIONAL WORK HISTORY:

AFLAC Starkville, MS

Independent Insurance Agent August 2007 to December 2008

Onesteptravel Starkville, MS

Independent Travel Agent April 2006 to June 2008

Community Counseling Services Starkville, MS

Youth Care Specialist June 2002 to August 2007

Jackson and Associates West Point, MS

Insurance Agent May 2004 to August 2005

EDUCATION:

America Intercontinental University Atlanta, GA

Pursing a degree in Business Administration and Marketing November 2012 to Present

Mississippi State University Starkville, MS

Basic Studies August 1996 to December 2000

Kemper County High School DeKalb, MS

Diploma May 1996

COMPUTER SKILLS:

Word, Excel, and PowerPoint

Marcus Dewayne Gordon

695 Broach Road Daleville, MS 39326 Cell: 601-***-**** Email: ************@*****.***

REFERENCES:

Lee Brand

Phone: 662-***-****

Gabriel Coleman

Phone: 312-***-****

Bill Oubre

Phone: 601-***-****

Contact this candidate