Pharmacy Technician Customer Service

JOSEPH HARRIS

*** ****** **** **. ********, GA **213 • Home: 404-***-**** • Cell: 404-***-**** • *************@*****.***

Professional Summary

Seeking opportunity that utilizes my vast skills as an asset. Call Center Representative versed in customer support in

high call volume environments. Superior computer skills and telephone etiquette.

Skills

Customer Service,

MS Windows proficient

Exceptional communication skills

Creative problem solver

Quick learner

Strong client relations

Medical terminology knowledge

Work History

Recovery Technician, 05/2010 to Current

PFG Cable Service Recovery Tech – Atlanta, Ga

Contact customers to verify and confirm pick up of Comcast Cable, Internet and Security equipment. Scored in top

10% of employees in successful resolution of issues. Ensured superior customer experience by addressing customer

concerns, demonstrating empathy and resolving problems on the spot.

Pharmacy Technician, 01/2005 to 01/2010

Wender And Roberts Pharmacy – Atlanta, GA

Assisting pharmacist in receiving and filling prescriptions Entering patient data for both new and refill prescriptions.

Regularly stocked shelves, rotated stock and checked for expired medications.

External Pharmacy Technician, 01/2005 to 01/2005

Walgreens's Pharmacy – Atlanta, GA

Assisting and efficiently performing all technical aspects in prescription dispensing. Data entry, inventory and

rotation.

Team Leader, 01/2005 to 01/2005

Samaritan House – Atlanta, GA

Coordinated scheduled routes for Clean Street Maintenance Team, a non-profit for the City Of Atlanta. Maintained

daily and weekly accountability reports, and time management.

Signature Program Coordinator, 01/2003 to 01/2005

Hands On Atlanta AmeriCorps – Atlanta, GA

Coordinated volunteers and tutors for grade school pupils. Assisted teachers and counselors in identifying student

needs. Successfully improved student participation in the classroom through integration of creative role-playing

exercises. Implemented reading and writing workshops to increase student literacy and support school reading

program. Award Educational Award For Community Service.

Education

High School Diploma: 1979

Washington High School - Atlanta, GA

High School Diploma: Washington High School - Atlanta, GA

Associate: Business Administration, 1981

Rutledge Business College GMI College - Atlanta, Ga

Associate Degree: Business Administration, 1981 Rutledge Business College, Diploma:

Diploma: Pharmacy Technician, 2005

Georgia Medical Institute/Everest - Atlanta, GA

Diploma: Pharmacy Technician, 2005 Georgia Medical Institute/Everest - Atlanta, GA

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