Customer Service Sales
Resume:
TAMMY L MUNNS
Clearfield, UT *****
*********@*****.***
Objective Statement
To seek employment with a company that has opportunity for personal growth Employment
Suds
Assistant Manager 08/2014-01/2015
Assisted Customers with self Service area, washed dried, folded or any special requests for worker from oil fields etc Watford, ND
Survey Sampling International
Surveyist 02/2014-05/2014
Outbound calls for political survey and opinion polls Calls done strictly verbatim
Layton, Ut
Convergys
Customer Service Rep II & Sales DTV 11/2012 - 2/2013 Assisted current customers with billing issues, programming changes & upgrades (sales), technical issues, equipment orders, technician appointments, any other necessary tasks. Roy, UT
Teleperformance
QA Analyst 7/2007 - 6/2011
Adhere & ensure all project employees follow policies and procedures implemented in our client (Western Union) Definition Document. Monitor agent calls and score accordingly, give coaching opportunities when applicable, attend client weekly calibration meetings, host internal weekly calibration meetings, weekly and daily reports to client, maintain production expectation, train other analysts, involved in new hire quality assurance presentations, training, and supervisory assistance. Any other necessary tasks. Ogden, UT
Convergys
Customer Service/Sales 1/2005 - 10/2006
Outbound sales calls to small businesses for American Express Roy, UT
Sturgeon Electric
Data Entry 4/2003 - 8/2003
Entered Data into their system, put together reports, weekly, monthly. Kept maintenace records for all equipment and vehicles, scheduled work needed for equipment, any necessary tasks. Salt Lake City, UT
Lifetime
Traffic Coordinator 10/2001 - 3/2003
Computer, typing bills of lading, checked in drivers, filing, customer service, helped with inventory, scheduled load pick ups, arranged UPS and Fed Ex pick up, driver complaints, any other necessary tasks.
Clearfield, UT
Poli Twine
Administrative Assistant 10/1991 - 9/2000
Typing, answer phones, filing, routed trucks, organized truck loads, verified pricing, greeted vendors, handled customer service inquiries, handled complaints, purchasing of office supplies. Sorted and distributed mail. Accounts payable and receivable, any other necessary tasks. Clearfield, UT
Seward Motor
Secretary 2/1989 - 9/1991
Typing, filing, obtained fuel quotes, payables and receivables, cleaning, answer phones, accounts receivable and payable, any other necessary tasks. So. Weber, UT
255 W 600 N
CLEARFIELD, UT 84015-3710
Education
Clearfield High
High School Diploma Graduated: 6/1986
Clearfield, UT
Skills / Equipment
Quick books/many other computer programs
Access EXCEL Problem Solving
Adobe Acrobat Instructing Reading Comprehension
Attention to Detail Internet Navigation Teamwork
Business Math Keyboarding Time Management
Computer Literate Microsoft Word Windows
Customer Service Multi-Line Telephone
Operation
WordPerfect
Email Organization
Additional Accomplishments
Office Management
Office Coordinattion
Customer Service
Fax machine/copy machine
High stress in fast pace environments
Inventory counts/reports
Multi Tasking
on the spot problem solving
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