Customer Service Sales

La’Zarvius D. Ferguson Project+

**** ***** ******* ** #*** Dallas, TX 75219 Cell: 254-***-**** Email: *********@*****.***

PROFESSIONAL SUMMARY

Effective, experienced Finance Professional with comprehensive technical and business skills. Record of boosting efficiency by identifying opportunities and implementing optimized processes. Possess outstanding management, analytical, and communication skills. Core strengths include:

Strategic & Tactical Planning

Auditing

Accounting

Team Building & Leadership

Financial Planning and Analysis

Project Management

Title IV Administering

Customer Service

Marketing

WORK EXPERIENCE

Duvall’s School of Cosmetology 12/09/2013 – Present

Director of Finance Bedford, TX

Evaluate department performances for consistency, investigate any variances or deviations, maintain departmental efficiency by implementing corrective actions as the circumstance arises

Serve as the primary liaison between 3rd party affiliates and the school, maintain Annual/Quarterly/Monthly strategic financial plans to support the goal of the department

Ensure large discordant financial facts/statements are consistent, accurate, and compliant prior to submittal to Department of Education

Monitor operating budgets, revenues, and expenditures to comply with financial regulations. Foster a culture of compliance and adoption of best practices among the departments within the organization

Coordinate the overall functions of the Title IV program and team to complete major financial deliverables such as; annual reconciliation, day-to-day fiscal operations, internal Title IV audits, cash flow management, and student account oversight

Steiner Education Group 09/27/2012 – 12/06/2013

S. Title IV Administrator Richardson, TX

Executed regulatory audits to ensure accurateness/compliance of daily functions

Educated prospect students on making informed tuition investment decisions by providing accurate and helpful Student Finance advice

Ensured Student Finance advising and issue management complied with applicable regulations

Maximized student satisfaction and retention rates by providing proactive student finance support to an assigned portfolio of students

American Training Institute Enterprises Inc. 06/14/2010 -09/26/2012

Director of Financial Aid /Corporate Compliance Specialist/Financial Analyst North Richland Hills, TX

Planned and implemented audit procedures based on risk assessments to include the testing and evaluation of financial statements, internal controls, and compliance with policies & procedure

Processed refunds/stipends, manage and resolve report disputes (R2T4, past-due, etc.)

Counseled students on all acceptances and other matters related directly to the student financial plan, all the while monitoring the plan/debt levels and making necessary changes or updates

Managed Accounts Receivable/Payable issues

Provided assistance with the default management and collections process on student accounts

Reconciled student accounts and analyzed ledger data to ensure proper apportion of credits and debits

Coached and delegated an elite staff in daily operations and ongoing training exercises across multiple locations throughout the nation

Maintained and updated audit criterion as regulations or polices change

Chaired in the coordination of monitoring mechanisms to determine adherence to state and federal aid regulations, developed action plans for the correction of violations and deficiencies, and oversaw the progression of the plans

Served as the single point of contact for all Student Finance issues. Managed escalated concerns and resolved issues in a timely manner

Maintained a thorough understanding of federal and state financial aid guidelines and regulations

First Community Bancshares Inc. 07/23/2007-06/14/2010

Senior Banker Harker Heights & Desoto, TX

Supervised, motivated, and unified employees involved in daily operations

Coordinated sales distribution by establishing sales territories, goals, and training exercises for other sales representatives

Fielded customer resolutions on arrears

Conducted sales presentations to current and prospective customers

Educated college students on responsible borrowing, processed student loan applications, and reconciled fiscal year data for close-out

Administered the distribution of company funds to the designated parties

Performed collection processes and procedures on delinquent loans and non-loan accounts for the financial institution

Advised clients about maintaining a desired balance of investment income, capital gains and acceptable levels of risk by using proper asset allocation

EDUCATION & CERTIFICATIONS

Western Governors University: Master of Business Administration (12/01/2014-12/01/2015* ACD)

Western Governors University: Bachelor of Science Business Management/Finance (06/01/2013-07/21/2014)

CompTIA: Project+ Certified COMP001020735937 (07/11/2014)

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