Customer Service Representative

Felicia Joyner

**** ******** ** **********, ** **118 803-***-**** dmjservicegroupllc.com

Professional Profile

Qualified Customer Service Representative offering a record of successful job performance, proven problem solving ability and experience developing and implementing

High Customer service standards

Call center management experience

Devoted to data integrity

Strong problem solving ability

Education

At Home Professions

Diploma 2004

Medical Billing Specialist

Experience

January 2012 until Current

Owner D-MJ Service Group, LLC Buford, GA

Led a team of top performing customer service agents within a virtual environment July 2011 until February 2013

Customer Care Agent American Support Daytona Beach, FL assisted customers with advanced troubleshooting skills Professional Accomplishments

* Managed call flow with up to 200 calls in queue

* Maintained a schedule adherence of 100%

* maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty

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