Customer Service Medical
Resume:
Karlheinz D. Pierre
Ocala, FL 34473
********@*****.**
Professional Summary
Graduate professional well-versed in medical terminology, administrative management, finance, leadership techniques and principles. Trained and experienced at providing excellent customer service. Capable of using logic and reasoning when identifying alternative solutions, conclusions, and approaches to problems.
Skills Summary
Multi-lingual in English, French, and Creole.
Confident in the ability to communicate and articulate ideas so that others understand.
Skillful in collaboratively working as part of a team while accomplishing specific individual tasks.
Talented in developing specific goals and plans to prioritize, organize, and accomplish responsibilities.
Understands deadlines and the necessity of completing tasks in a timely manner.
Education
College of Central Florida, B.A.S. Business Management 07/2015
Specializing in Healthcare Management
Office Support Certificate 07/2015
Office Specialist Certificate 07/2015
College of Central Florida, A. A. Business Administration 12/2013
Dunnellon High School, High School Diploma 05/2009
Professional Work Experience
Front Office Supervisor
07/2015 – Present Florida Medical Associates Ocala, FL
Handle Physician and staff schedules. Manage office supply and inventory. Ensure patient proper care by staff. Handle daily work-related issues and perform front desk duties.
Front Desk
02/2015 – Present Florida Medical Associates Ocala, FL
Perform basic clerical duties, answer the phone using proper telephone etiquette, check-in and check-out patients, request medical records, register and update patient demographics, protect patient confidentiality.
Service Associate
08/2013 – 05/2015 Stein Mart Ocala, FL
Provide exceptional customer service and strive for excellence while tending to customers one-on-one.Accurately perform sales transactions including cash, credit, and debit cards.
Professionally build relationships with customers while exceeding company standards.
Admirably recognized twice as “Employee of the Month” for exceptional efforts and outstanding performance.
Cashier
10/2009 – Present Cracker Barrel Old Country Store Ocala, FL
Conduct cash, credit, and debit transactions while precisely balancing the cash drawer.
Professionally interact with customers while answering inquiries and offering in-store products.
Commendably rewarded the “Employee of the Month” award for excellent customer service.
Sales Associate
03/2012 – 08/2013 Macy’s Ocala, FL
Performed remarkable customer service while accurately checking out customers.
Cashier/Courtesy Staff
05/2011 – 03/2012 Palms Internet Café Ocala, FL
Responsible for professionally interacting with clients and building rapport with new/existing clientele.
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