Customer Service Human Resources

Yvonne L. Fabian

Objective

Human Resources Manager with focus on staff enrichment while meeting corporate objectives

Qualifications Summary

• HR Manager with proven career track of making positive organizational change, increasing employee satisfaction, production and retention

• Innovative professional with extensive generalist experience in multiple locations, Exceptional employee relations skills

• Proven track record of exceeding management development, promotion and employee staffing goals

Valley Fine Foods June 2013 – Present

Human Resources Manager Yuba City, CA

Managed Human Resources, safety and training duties for all manufacturing facilities and acted as a liaison between the productions plants, its employees and the corporate office.

• Managed employee relations, staffing, payroll, benefits, workers compensation and safety for a 23 year old multi-unit food processing company with 450 employees

• Managed Human Resources Department Operations

• Implemented an open door policy

• Created and implemented a system to investigate and resolve internal discrimination and harassment complaints

• Reduced company’s liability by implementing fair, progressive discipline

• Ensured compliance with OSHA, ADA, FMLA, EEOC and COBRA labor laws.

• Administered benefits plans, FMLA, recruiting and employee relations

• Conduct company RIF and Plant Closure in accordance to Federal and State Laws

• Coached and counseled employees and managers on employee-relations matters

• Updated and developed an easy to understand Employee Handbook; wrote and implemented polices and procedures for smooth business operations.

• Implement Work Place Violence, Harassment, Discrimination, EEOC programs.

• Developed and applied a detailed investigation process

• Created a talent management system to ensure career growth for high potential employees.

Gap Inc. April 2009- June 2013

Assistant Manager of Training and Operations Elk Grove, CA

Managed daily Human Resources operations while focusing on driving profitable sales through training, recruiting, staffing and weekly audits

• Executed effective talent selection, training, coaching and motivation

• Managed employee relations, staffing, payroll, benefits, and risk for a 2.5 Million dollar retail facility

• Ensured compliance with OSHA, ADA, FMLA, EEOC and COBRA labor laws.

• Coached and counseled employees and managers on employee-relations matters

• Ensured proper staffing levels to ensure financial success

• Implement and conduct internal I9 audit

• Administered biweekly payroll and tracked employee productivity

• Conducted payroll and productivity analysis to ensure financial profit

Target November 2007 – March 2009

Executive Team Leader Elk Grove, CA

Managed positive Employee relations for a fast paced retail facility while focusing on driving sales and customer service.

• Drive profitable sales through visual presentation, organization and staffing

• Analyze sales budgets, developed forecasts and solve complex problems for a 55M business.

• Hire, train, develop, coach and performance manage a team of 200+ employees

• Drive safety through training and compliance

• Delivered improvements in operational and financial metrics including productivity, expenses, visual merchandising, payroll, safety, gross margin and customer service

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