Sales Service
Resume:
SUMMARY/OBJECTIVE
Experienced
customer
service
representative
with
sales
and
administrative
experience,
with
excellent
communication and
interpersonal
skills.
Attentive
to
detail
and
excellent
time
management
skills,
as
well
as
excellent
skills
in organization,
and
multitasking.
Well
versed
in
magnifying
the
level
of
customer
satisfaction
through
high
quality customer
service.
Seeking
to
obtain
a
position
that
will
allow
me
to
make
use
of
my
strong
analytical
and communication
skills,
my
educational
background
and
capability
to
work
well
with
people. EXPERIENCE
MACIVER
DODGE- JEEP
RAM
March
2015
–
July
2015 Reception/Administrative
Assistant
• Performed
various
secretarial/clerical
duties
included
but
not
limited
to;
switchboard
(50
lines),
documenting, photocopying,
faxing,
mailing,
and
establishing
and
organizing
filing
systems
• Assisted
with
the
organization
of
the
scheduling
of
meetings,
conferences,
and
events.
• Maintaining
appointment
calendars
and
managing
sign
in
logs
and
Non
Disclosure
Agreements.
• Responsible
for
completing
transaction
and
for
the
daily
cash
till
• Greeted
customers
in
showroom
• Interacted
with
organizational
staff,
executives,
clients,
vendors,
deliveries
and
visitors
on
a
daily
basis.
• Receive
and
distribute
all
incoming
communication,
including
faxes,
letters
and
emails,
Internet
inquires,
as well
as
the
internal
and
external
distribution
of
and
faxes.
• Responsible
for
inventory
and
ordering
office
equipment,
troubleshooting
issues
with
printers
and
other
office equipment
and
contacted
service
representatives
(contacted
vendors
and
subcontractors)
for
repairs.
• Monitored
and
maintained
the
organization
of
social
media
sites,
including
Facebook,
and
Twitter.
• Used
all
Microsoft
Office
software
as
well
as
variety
of
data
base
software
applications,
including
ADP
and
180
• Responsible
for
licensing
new
vehicles,
including
the
transfer
of
plates
and
their
preparation
for
delivery
• Took
care
of
staff
office
space,
weekly
schedules,
phones,
parking,
credit
cards,
expense
logs
and
office
keys.
• Maintained
the
office
database
-
retrieved
and
organized
information
for
individual
employees
and
clients, generated
different
statistical
reports,
• Established
and
implemented
administrative
policies
and
procedures
for
the
office. MACIVER
DODGE- JEEP
RAM
September
2014
–
February
2015 Customer
Service
Representative/Call
Center
• Conduct
over
800
contacts
a
week
to
promote
sales,
inform
customers
of
outstanding
services
due,
articulating product
benefits
and
creating
solutions
that
provide
value
to
both
the
company
and
the
customer
and
ensuring a
high
return
rate
which
included
cold- calling.
• Address
inquiries
from
internal
and
external
customers
via
phone,
electronic
communications
and
in
person and
ensure
that
each
customer
receives
the
highest
level
of
customer
service
• Book
service
and
sale
appointments
that
ensure
the
customer
receives
the
assistance
they
require
including forwarding
requests
and
unresolved
issues
to
the
designated
resource
or
department
• First
point
of
contact
with
unhappy
customers,
therefore
responsible
to
triage
and
analyze
complaints
to identify
issues
and
determine
their
resolution
or
when
to
escalate
the
issue.
Commended
by
supervisor
for
the ability
to
resolve
problems
on
the
first
call
and
avoid
escalation
of
issues.
• Developed
an
effective
phone
selling
technique
which
included
listening
to
the
concerns
of
the
customer
and building
relationships,
finding
a
way
to
boost
business,
interest
potential
buys,
and
generate
repeat
business.
• Access
electronic
and
paper
cataloging
systems
to
look
up
product
information
and
availability
and categorized
leads
according
to
customer
response
and
registered
key
information
in
company
online
database system.
• Monitored
and
maintained
the
organization
of
social
media
sites,
including
Facebook,
and
Twitter. CHELSEA
ERTEL
148,
BESSBOROUGH
DR,
KESWICK,
ON.
L4P3S3
(905)
960
–
4721
*******.*****@*******.***
• Liaison
for
all
levels
of
administration
and
clerical
support:
scheduling,
coordinating
daily
work,
building productivity
reports
and
tracking
employee
productivity,
filing,
policy
development,
developing
templates
to ensure
proficiency,
and
worked
with
reception
in
allocating
incoming
and
outgoing
communications
via
mail, phone
and
email.
ORCHARD
BEACH
GOLF
AND
COUNTRY
CLUB
June
2014
–
October
2014(Seasonal) Clubhouse
Staff
• Assist
and
register
customers,
including
tee
times,
merchandise,
tournament
administration,
day
to
day
work, food
preparation,
serving,
etc.
• Involved
in
menu
planning,
food
preparation,
inventory
management
and
overall
running
the
kitchen
on
a daily
basis
• Maintaining
a
clean
and
safe
environment,
meeting
health
and
safety
criteria
within
the
clubhouse
for
both golfers
and
staff
• Ensure
that
exceptional
guest
service
is
provided
to
all
visitors
to
the
course,
which
includes
follow
up
phone calls,
promotions
and
working
with
all
levels
of
management
to
develop
events
and
tournaments
and advertising
to
the
community
• Organizing
Pro
Shop
merchandising
and
ensuring
displays
are
up
kept
and
continue
to
appeal
to
customers
• Responsible
for
the
operations
of
the
beverage
hut
and
cart
which
included
the
selling
snacks
and
drinks
to golfers
on
the
green,
balancing
of
cash,
and
organizing
inventory SWISS
CHALET
-
CARA
RESTAURANTS
2013- 2014 Server/Bartender
• Responsible
for
both
opening
and
closing
the
restaurant.
• Take
food
orders,
recommend
wines
that
complement
guests’
meal
choices
and
relay
orders
to
kitchen
• Prepare
food
items
such
as
salads,
soups,
beverages
as
and
place
food
servings
on
plates
according
to instructions
• Monitor
food
distribution,
ensuring
that
meals
are
delivered
to
the
correct
recipients
and
that
guidelines
such as
those
for
special
diets
are
followed
• Returning
to
guarantee
guests
are
satisfied
with
their
meal
• Stock
service
stations
with
items
such
as
ice,
napkins,
straws
and
clean
and
roll
cutlery
and
keep
server
ally clean
YWCA
CAMP
CLOVER
Summer
2012
(Seasonal) Lifeguard/Camp
Counselor
• Supervise
all
children
at
the
waterfront
and
up
to
24
children
swimming
at
a
time
• Set
up
and
put
away
all
waterfront
activities
&
inspect
facility
on
a
daily
basis
and
report
unsafe
conditions
• Conduct
swim
tests
weekly,
as
well
as
instruct
water
activities
and
canoe
lessons
• Assisting
and
supervising
the
children
during
their
lunchtime
daily
• Responsible
for
the
children
riding
the
bus
mornings
&
afternoons,
ensuring
they
depart
with
their
parent
or guardian
• Communicate
with
parents
and
guardians
regarding
the
child(ren)s
behavior
and
achievements
• Inquire
about
returning
campers
in
the
following
summers SURFSIDE
POOLS
Summer
2010
&
2011
(Seasonal) Customer
Service
Representative/Pool
Specialist
• Proper
knowledge
and
training
of
the
chemicals
required
to
maintain
a
perfectly
balanced
pool
• Testing
pool
water
in
order
to
diagnose
a
proper
system
to
balance
the
pool
• Used
templates
to
build
customer
profiles
using
databases
to
track
the
history
of
the
pools
chemical
balance and
purchased
chemicals
in
order
to
build
health
reports
• Giving
detailed
directions
to
customers
on
their
pool
maintenance
schedule
and
instructions
on
distributing chemicals
into
their
pools
by
going
over
their
pool
history
and
chemical
balance
• Complete
outgoing
calls
and
mailings
to
promote
sales
and
current
in- store
promotions
• Book
appointments
for
new
sales
of
pools
and
assist
with
prioritizing
construction
and
maintenance scheduling
• Address
inquiries
from
internal
and
external
customers
via
phone,
electronic
communications
and
in
person
• Upkeep
the
store
appearance
including
inventory,
janitorial
duties
and
creating
displays
to
invoke
interest
in products
and
promote
sales
• Continuous
interaction
with
customers
to
ensure
everyone
was
attended
too
and
left
satisfied
• Top
Sales
person
of
2011
Summer MOSAIC
SALES
AND
MERCHANDISING
December
‘09,
‘10,
‘11 Event
Specialist
• Distribute
and
inform
customers
of
product(s)
on
display
in
store
and
try
and
gain
potential
customers
• Give
customers
a
brief
description
of
the
benefits
of
products,
including
ingredients
and
health
benefits
• In
charge
of
documenting
sales
and
product
distribution
and
preparing
time
and
expense
sheets SHOPPERS
DRUG
MART
2008- 2009
Certified
Cosmetician
• Offer
cosmetic
advise
and
consultations
to
customers
as
requested
&
ensuring
each
customer
is
satisfied
• Give
customers
a
brief
description
of
the
benefits
of
products,
including
ingredients
and
health
benefits
• Maintain
product
knowledge
and
skill
current,
through
continuing
education
courses
and
training.
• Calling
&
informing
customers
of
upcoming
sales
&
promotions
and
updating/maintaining
customer
cosmetic profile.
EDUCATION
Wilfrid
Laurier
University
October
2015 Bachelor
of
Arts
-
History
Major,
English
Minor TRAINING
• Customer
Service
Certificate
(York
Region)
• Training
Seminars
for
Cosmetic
products,
Pool
chemicals
as
well
as
other
informative
tutorials
• Cold- call
training
• Lifeguard
Training
(Bronze
Star,
Medallion
and
Cross)
• Standard
and
Emergency
First
Aid
&
CPR
• WHMIS
Training
• Smart
Serve
Contact this candidate