Sales Customer Service

Timothy J. Toner

770-***-**** *************@*****.***

Peachtree City, GA. 30269

PROFESSIONAL SUMMARY

An accomplished Account Manager directing strategic and process-driven sales and account management to company principals. A dynamic, results oriented relationship manager with more than 20 years of experience in sales within the finance, manufacturing, and IT industries. Excellent communicator and leader dedicated to top quality customer service. Expertise includes:

Account Development and Expansion

Personnel Recruitment and Retention

Ability to Lead and Mentor Employees

Contract Negotiation and Analysis

Proactive and Creative Problem Solver

Expense and Budget Management.

Relationship Management

Ability to Multi-Task in Fast-Paced Environments

PROFESSIONAL EXPERIENCE

IT Industry 2011 - Present

Auritas - IT Recruiting / Project Sales – Senior Account Manager 2014 - Present

Sourcing, tracking and placing independent SAP consultants on various projects

Partner with the sales and delivery teams, proactively planning new projects, reviewing associated budgets, assessing employee performance, and managing project completion/employee roll-off

Sourced and pipelined SAP Archiving and OpenText projects.

ProMorphics - IT Recruiting - National Business Intelligence Recruiting Manager 2011- 2014

Manage the Business Intelligence staffing needs for high profile clients such as Anheuser Busch, Applied Materials, Epson, eBay, and Levi-Strauss

Direct a team of recruiters; sourcing, tracking and placing independent SAP consultants on various projects

Partner with the sales and delivery teams, proactively planning new projects, reviewing associated budgets, assessing employee performance, and managing project completion/employee roll-off

Establish and grow relationships with Fortune 500 companies, including negotiating and closing contracts

Generate increased year over year placement growth, while driving profit margin expansion

Review and analyze service design operations, interfacing with sales/delivery team and high-profile customers, and addressing any account problems or delivery issues

Supervise the on boarding process for consultants on H1B visas, coordinating legal and immigration issues

Negotiate budget requirements, ensuring staff compensation matches the technical requirements of the job

Recognized as one of the company’s top recruitment managers while continually exceeding sales goals and driving an average of $800k in quarterly placements (2013)

Meet deadlines and goals in a dynamic and time-sensitive environment

Banking Industry 2003 – 2011

Chase Bank - Business Banker, Assistant Vice President - 2010 - 2011

Managed and enhanced client relationships while acquiring and establishing new business deposit accounts

Developed and implemented win-win solutions to manage and grow the Bank’s existing book of business

Reviewed business profiles and completed and communicated a needs assessment for commercial clients

Exceeded sales goals with 80% growth in business deposits and loans (2010) and 90% growth in 2011

Lead presentations on Cash Management products and strengthened referral partnership with the Treasury Services and Wealth Departments

Resolved high-level customer issues, solving complex problem and providing exemplary client follow-up

Wells Fargo / Wachovia Bank - Licensed Financial Specialist, Officer 2007 - 2010

Opened a new de novo Financial Center and built the Financial Center balances from the “ground up”

Obtained Series 6 and 63 Licenses and prospected and sold mutual fund investments and annuities

Originated, solicited, and funded personal and business loans and lines of credit

Implemented client service design best practices and scored 6.95 out of 7 in customer feedback surveys

Countrywide’s FSL - Retail Loan Officer, Promoted to CMD Dedicated Loan Officer 2003 - 2007

Sourced, pipelined, and funded non-prime loans

Partnered with a team of prime loan officers to ensure continuous improvement of sales practices

Developed and led presentations on new mortgage products and guidelines

Established an effective real estate referral network

Awarded “top producer” award in addition to “Employee of the Region” for sales and client service

Entertainment Industry 1998 – 2003

Sony Pictures Entertainment - Assistant to Writer, Director, and Producer; Roger Kumble

Worked directly for Roger Kumble (Cruel Intentions, 40 Days 40 Nights, The Sweetest Thing)

Coordinated incoming scripts and project pipeline

Handled script coverage and story notes for potential moves and television shows

Managed the office and pertinent appointments, travel arrangements, and other administrative duties

Manufacturing / Building Materials Industry 1993 – 1997

US Gypsum - Technical Assistant, Promoted to Sales Rep, Promoted to Market Representative

Learned the fundamentals of sales methodologies from the “ground up”

Promoted through the sales channel, ultimately responsible for a $17 million sales territory

Dealt with the Company’s largest clients (dealers, contractors, and architects)

Negotiated standard and specialty pricing while promoting and demonstrating new products

EDUCATION & ACCOLADES

Villanova University, Business Administration

2007 and 2008 Rolling Green Award, Exemplary Customer Service

2005 Sales Summit Winner- Hawaii, Top 10% of Sales Producers

2004 Employee of the Region, Excellence in Sales and Client Service

1996 PEP Trip Winner- Hawaii, Top 10% in Sales, Multiple Product Groups

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