Administrative Assistant Customer Service

Vicki Hogan

Administrative Assistant

Memphis, TN

*******@*****.*** - 901-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Substitute Teacher

Putnam City Schools - Oklahoma City, OK - August 2014 to Present Sit in for absent teachers and teach their classes for a day or more.

• Substituted at Elementary and Middle Schools.

Administrative Assistant/Purchasing Manager

Gateway Group Personnel - Memphis, TN - February 2012 to April 2014 Provided administrative support to the Vice President of Sharp Manufacturing and 10 engineers.

• Solicited bids, secured quotations from vendors, analyzed bids, performed value/cost analysis.

• Monitored orders/contracts for compliance and performance using the SAP system.

• Managed capital purchases and vendor relations; generate equipment tracking records.

• Created spreadsheets, charts and graphs to perform efficient and accurate bid comparisons.

• Typed an average of 20 purchase orders daily.

• Performed payroll task: entered hours, vacation request, picked up and passed out checks. Customer Service Representative

Massachusetts Mutual Insurance Company - Memphis, TN - July 2010 to January 2012 Answered incoming calls, provided current account information to clients.

• Made appropriate changes to resolve customers' concerns.

• Kept records of customer interactions and transactions, logged in details of inquiries, changes, and comments.

Administrative Assistant/Purchasing Manager

FedEx Express Corporation - Memphis, TN - March 1995 to October 2009 Provide executive-level administrative support to the Managing Director of Air Operations with demonstrated ability to improve procedures, and meet demanding deadlines.

• Compiled and distributed daily flight recap report, also weekly and monthly reports when due.

• Processed travel expense reports reflecting supporting documents and budget code indexes.

• Planned and coordinated special events and corporate luncheons.

• Received and interacted with incoming guest to escort them to meeting area.

• Scheduled domestic and international travel needs including hotel and ground transportation.

• Coordinate and maintain weekly attendance and annual vacation records for staff.

• Collaborate with departmental managers on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution. Executive Assistant to the VP

Blue Cross/Blue Shield - Memphis, TN - December 1990 to August 1994 Assisted in the administrative operations to include: claim processors, clerical staffing and scheduling.

• Processed and coordinated subscriber claim re-submittals; performed claim research and inquiries for verification.

• Supported and interacted with coordination of benefits, subrogation and the medical review offices to provide efficient consolidation of data for reports.

• Updated files, processed invoices, and various support tasks. EDUCATION

Bachelor of Science in Business Administration/Info Tech Management Christian Brothers University - Memphis, TN

Associate of Applied Science in Science/Business Management State Technical Institute - Memphis, TN

SKILLS

Type 65 wpm, MS Word, MS PowerPoint, MS Excel, MS Outlook; SAP; Quickbook ADDITIONAL INFORMATION

Licensed Life Insurance Agent in Tennessee

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