Walter Bulloch

*** ***** ***

Atlanta, GA *****

404-***-****

Seeking an IT Help desk/ Tech support position in which my extensive experience can be further maximized and utilized to aid in solving any technical issues in a safe, time efficient manner.

4/2015- present Volkswagen Desktop support ( IT Shop floor) Configuration, management, maintenance of all PC’s, handheld/ wireless devices, audio/video and network equipment that are vital for running Siemens hardware and robots in an assembly line. Proactive monitoring of all devices, wireless AP’s, switches and routers. Imaging/reimaging new and existing devices in production based network. Supporting systems such as Acronis, Eco Emos, FIS, Duerr, Synatec. 4/2014-4/2015

Manhattan Associates

Desktop Support

Imaging/re-imaging, profiling laptops, desktops, tablets etc. Troubleshooting hardware/software issues. Remediation of virus/malware issues. Active directory management. inventory management. Led migration to new laptops and decommissioning of old equipment. Data backup, storage and transfer. Led migration from Exchange to Office 365. .

01/2013- 3/2014

Smarsh

Technical/Application support

Providing world class client support to our numerous software solutions, including; POP3/IMAP Email Hosting, DNS, TCP/IP & SMTP Troubleshooting, Microsoft Exchange and Active Directory Hosting for the stock market in order to be within Finra/ SEC compliance. Configuration of iPad, iPhone, Outlook, Apple Mail, Blackberry etc. Maintained security standards including A/V, firewall/ router configs etc. Liason between multiple vendors and third party service providers via email, phone and Salesforce ticketing systems.

7/ 2012-10/2013

Vocalocity

Tier 2 Technical support

Provide Tier II technical support to small businesses via phone/email

Configure VoIP phones, soft phones, teleconference boxes as well as modems, routers, and PCs

Help customers setup Android/Iphones with various VoIP applications

Trouble shoot phones and networks to resolve potential issues

Provide remote assistance in some cases

Demonstrate knowledge of SIP networks and VoIP routing methodologies

Home Depot ( Contractor)

Desktop Support 12/2011-6/2012

Supported corporate employees both domestic and offshore with operating systems including but not limited to Win XP/7/ Server. Also completed networking (LAN/WAN), desktop applications, desktop/laptop hardware, network printer support, VPN and peripherals. Supported both Linux/ Unix query systems. Successfully completed companywide Activation and troubleshooting various Blackberry devices. Updated software remotely via Landesk. Windows 7 migration for retail stores and corporate users and integration of compatible software. Installed and configured routers, servers, RAID (10) to be deployed to retail stores. Installation performed at local stores.

CCH

Technical Support/ Software Development 10/2010-11/2011 Supported end-users and internal customers using proprietary accounting software. Installed, maintained and extensive troubleshooting performed both remotely, by phone, live chat and email. Setup networks including servers and multiple workstations using Server 2003, 2008, 2011 and managed databases. Configured servers such as Seagate, PowerSpec, and HP. Developed specific areas of software based on state and federal requirements in an Excel based proprietary software. All issues tracked via Landesk.

Technical Support 2/2009-10/2010

Controlscan Supported and educated customers in all areas of PCI compliance and point of sale equipment. Assist customers with the interpretation of their vulnerability scan reports – particularly threats that have been discovered that are of a sufficient severity to fail the scan based on PCI standards. Provide guidance to customers and their third party technology providers on the remediation of threats that fail their scan.Evaluate false positive claims submitted by customers who wish to dispute a threat found that fail their scan based on PCI standards. Setup and maintained security tools i.e. firewalls and anti-virus. Participated in ongoing improvement of the scanning, vulnerability, and remediation process of PCI DSS compliance in order to remain an ASV (approved scanning vendor).

Communications Technician 11/ 2006- 12/2008

Comcast Responsible for installation, service and maintenance of several multimedia products and services including digital telephony, digital cable, and high-speed internet. Created IP addresses, set up home and office networks. Small business network setup. Responsible for installation and maintenance of all equipment past dmarc including modems, routers, switches, servers, RAIDS etc.

Technical Support 6/ 2002-9/ 2006

Nova Information Systems Troubleshooting software, network configurations, and routing tables including Cisco and Nortel routers and switches on domestic and international circuits including T1, T3, ISDN and frame relay. Create daily reports including tickets worked, outage areas using Landesk. SLA’s met, solution to issues. Maintain and configure TCP/ IP, LAN, WAN, VLAN etc. As well as tech dispatch using VOIP based applications such as IDS. Supported POS systems such as Hypercom, Verifone, IC Verify, EBT systems and Mobile POS.

Computer Skills

Microsoft Word, Excel, Powerpoint, Access, Outlook, Windows XP, 98/2000/Vista/7, Lotus Notes, Telnet, Corel products, Salesforce, Workforce Management, Auto Dialer, Remote desktop support, Exchange Server, Landesk, Remedy, Blackberry Enterprise Server

Education

Norfolk State University Norfolk, VA.

1993-1997

Success Technology Group Atlanta, GA. 2008 (CCNA 640-802 Class)

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