Customer Service Manager

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Objective

I am an organized, motivated, reliable professional seeking a full-time position with a dynamic company where I will be able to use and refine my exceptional administrative and customer service skills while providing for greater office efficiency and productivity as part of a mutually beneficial, rewarding, and long-term employment relationship. Qualifications and Skills Profile

Adept at building strong relationships with staff, senior executives, and clients; dedicated to achieving company goals Proficient with MS Office and other programs; proven ability to learn and master new business related software Competent use of multi-line phone system and all general office equipment; typing speed of 55wpm Effective and enthusiastic communicator; excellent verbal and written communication skills Highly organized and conscientious; effective time management skills Adapt quickly and easily to changing or fast-paced environments Professional Experience

Customer Accounts Manager May, 2013 - Present

Aaron’s • Kingman, AZ

Manage the Customer Accounts department in order to achieve company standards on non-renewal closing percentages. Initiate and maintain legally binding lease agreements; monitor and recommend payment frequency changes for delenquent accounts; act as customer counselor Certify returned merchandise and facilitate non-renewal returns; review and close lease agreements Supervise, develop, and schedule the activities of Accounts Advisers; complete weekly truck maintenance checks and manage the submission of daily route sheets Act as floor supervisor in store; direct daily activity and workflow; travel out of store for occasional collections activity in the field; interface with customers and repo merchandise when necessary Teller July, 2012 – April, 2013

Wells Fargo • Flagstaff, AZ

Provided financial services and solutions to customers, ensuring the profitability and longevity of a well-established and successful financial institution.

Identify and recommend appropriate products and services; process transactions: receive, examine, and verify negotiable items for deposit; perform account maintenance according to bank and FDIC regulations Maintain personal cash drawer balance and integrity: order and sell cash to adhere to drawer limits; identify and resolve discrepancies in GL and drawer balance; perform high-volume data entry Team Leader/Customer Service Representative May, 2011- May 2012 Facility Source Phoenix, AZ

Managed work flows to ensure positive productivity in the call center for a company using an outsourcing method which saves their clients millions of dollars in facility maintenance each year. Processed work orders efficiently and accurately while communicating with service providers to guarantee positive results

Jasmine N. Goddard 2435 Harrod Avenue • Kingman, AZ 86401 Phone: 928-***-****

Email: *******.***********@*****.***

Jasmine N. Goddard page 2

Fulfilled and exceeded work load requirements: made 14+ calls per hour and followed through on each case Effectively managed time and available resources to accomplish work in an organized and prioritized manner; simultaneously received calls, took notes, entered data into the system, and prepared action plans for dispatch

Maintained a positive and professional attitude, accepted appropriate accountability, and used proper etiquette when resolving client complaints or handling ongoing work orders Built a proven track record and reputation for achieving results through an emphasis on detail and collaborative team work; promoted to team leader and entrusted with single shifts when necessary Senior Server March, 2010 – March 2011

Coco’s Bakery and Restaurant Flagstaff, AZ

Provided knowledgeable and superior customer service as an integral part of the Front House Team for an established business with over 110 locations in the Western United States. Engaged guests with a warm, friendly welcome and presented daily specials with the goal of a positive experience for the customer and a profitable transaction for the company through up-selling Maintained a clean and organized work station in accordance with State of Arizona Safe Food Handling regulations; tracked inventory and ensured proper stocking of server stations Entered guest orders accurately in the system; received guest payments and maintained a balanced cash drawer; reconciled tickets and cash drawer balance daily Front Desk Clerk April, 2009 – March, 2010

Chevron Flagstaff, AZ

Supervised daily in-store operations and transactions on a single-shift basis in a fast-paced environment as a franchise employee for one of the largest petroleum corporations in America. Operated register system to accurately process cash and credit transactions; secured all funds in alarm- activated safe, making drops in accordance with corporate policies on cash drawer limits Maintained in-store inventory and merchandising as per management instructions; conducted loss prevention observations and investigations when necessary Provided stellar customer service while maintaining compliance with company and State requirements Lift Attendant November, 2008 – March, 2009

Arizona Snowbowl Flagstaff, AZ

Provided superior guest service with a focus on safety for a community-minded, nature-oriented enterprise. Employed thorough understanding of safety controls, circuits, telephones, and radios to ensure a safe experience for guests; received and validated lift tickets Communicated openly and frequently with staff and supervisors in a diverse, team-based environment focused on a hassle-free experience for every customer and a harmonious workplace for employees References

Richard Flores Sherry Walsh Alissa Oliverson

Regional Manager Juvenile Probation Mentor

*******@********.*** 928-***-**** 928-***-****

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