Customer Service / Administrative Support

Leanora Delgado

***** ******** ******, *******, ** 90262 310-***-**** *********@*****.***

Objective: To obtain a position where my skills will be utilized and advancement potential exists.

Professional Experience:

Premier Transportation

Corporate Biller – August 2006 – August 2009 Carson, Ca

Preform day to day financial transactions including verifying, classifying and computing invoices.

Prepare and send out bills and invoices daily.

Verify discrepancies and resolve client's billing issues in a timely manner.

Completed billing daily to asure on time payment within specified time per term.

Work diligently with all departments involved regarding billing discrepancies I may have came across prior to sending invoices out.

Back up dispatch as needed

L & S Trucking

Administrative Customer Service (Part Time) – June 2005 – August 2006 Whittier, Ca

Schedule executive travel, lodging arrangements, meetings and activities and maintain department calendar.

Coordinate, implement and follow up on travel arrangements.

Prioritize incoming and outgoing correspondence and email, maintain files.

Effectively manage product ordering, delivery frequencies, product refusals/returns, and process claims.

Assist in implementing new benefit programs; arranges and conducts employee information presentations, new employee benefits orientation and enrollments.

Identify legal requirements and government reporting regulations affecting Human Resources functions and ensure policies, procedures and reporting are in compliance.

Respond to employee and manager inquiries regarding policies, procedures and programs, ensure that corporate policies are clearly implemented and enforced.

Responsible for coordinating employee events and employee training.

Dispatch

Allied Modular Industrial Inc.

Project Manager/Customer Service Office Manager – June 2000 – June 2005 Torrance, Ca

Developing project planning documents and collaborating with the client for project plan approvals, creating and maintaining files on customer until job was completed.

Responsible for sourcing, negotiating and managing outside vendors.

Ensure efficient facility operational performance, safety and compliance with internal process control standards, compliance with all regulations and procedures and maintain effective and strong relations with clients.

Estimating and processing of direct ship orders in addition to working with submittals, change orders, construction schedules.

Responsible for documenting and distributing work orders to installation teams.

Prepare daily work orders and manage work calendars, Dispatch installation team to new or existing job sites.

Manage customer service agents to ensure corporate policies are clearly implemented and enforced while agents answered calls as well as in the workplace.

Approved all over time, sick leave, vacation time.

Handle labor grievances, investigations, disputes employee issues/concerns and benefits.

Process employee hires, terminations and exit reviews.

Training and organizational development of field management.

Robinson’s May Distribution Center

Customer Service (Part Time – Call Center) - January 1989 – June 2000 City of Industry, Ca

Answer and expedite all calls effective and efficiently.

Maintain customer files and update as needed, extensive data entry.

Effectively manage product ordering, delivery frequencies and product refusals/returns.

Ability to discuss, assess and fairly resolve all levels of issues and problems independently.

Efficiently process a high volume of incoming orders according to instructions.

Communicate on a timely basis with customers, store associates and drivers and meet deadline issues.

Thoroughly process and research orders.

Exhibit flexibility by assisting co-workers on a wide variety of projects.

Conduct thorough follow-up to ensure accuracy and 100% customer satisfaction.

Multi-task in a high volume office while keeping a professional demeanor.

American Water Heater

Receptionist/Customer Service – July 1988 – January 1989 Santa Fe Springs, Ca

Answered multiple incoming/internal calls on switchboard while multi-tasking.

Create and maintain files on both existing and new customers, and vendors.

Efficiently processed a large steady flow of orders in a busy environment.

Billing, purchasing, aggressive collections, issuing credits.

Education:

Fa’asao Marist High School

American Samoa

General Education

Lynwood Adult School

Lynwood, Ca

Los Angeles County of Education

Downey, Ca

Office/Computer Applications

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